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In The Forum:
Hard Wiring - Installation
Topic:
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On Oct 24, 2017 at 22:29:48

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In The Forum:
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Topic:
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On Jun 24, 2017 at 09:15:34

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In The Forum:
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Topic:
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On Apr 27, 2017 at 18:52:02

Trafford Posted:
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In The Forum:
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Topic:
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On Apr 27, 2017 at 10:42:50

diazou Posted:
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On Mar 28, 2017 at 12:42:33


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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage Going overseas to india for support was one of the best things they could have done



Going overseas to india for support was one of the best things they could have done for their company, and one of the worst things they did for their customers...

The thing is, no one can say no to 24.99 or 14.99 a month, even if the support center is so horrible.

Yes, we complain, on this forum, and to their VERT team, to their executives, but does that matter? Not at all, because the amount of new signups they get vs. the complaints and cancellations they get are unparalled.

I would say they get about 1 out of every 100 customers cancel on their service, either because of problems or because of customer service...but that in no way will make them change their rules and regulations...

Hell, they are problably pay techs out there at 6 dollars an hour, which is great for india. 6 us dollars is like 20 dollars an hour to us. They are probably spending 10% of what they would spend in the states, plus the land/lease of property, paying executives/managers/supervisors to oversea the operation, why do that...when they can pay a manager 10 dollars an hour?

There is no real way to stop this, I have worked for 2 companies that have outsourced to india, I was also a liason for a company to communicate and discuss the outsourcing projects...sounds crazy, but I my job was secure since it couldnt be outsourced...

I've gone to india to see these conditions and locations, and I've seen the budget reports on staffing 30 reps at 12 hour days, 5 days a week.

Once again, I dont blame Vonage for doing that...they are company trying to make profit, the less money they spend on support, the better their service can be, and the more advertising they can do...but I would advise that they keep troubleshooting suport here in the states, and basic customer service out there.

This is just one guy being a complaining baby today because my router was defective and I have no idea what was said to me or what they understood from me.

I did get an email about an RMA, and an email that they are sending a new router....

Its truly insanity, and I havent really heard any friends complain about the customer service until I came onto these forums...which leads me to believe that the service is good enough that we as customers, can be independant, fix our own problems...and make our setups work...because Vonage has provided us with a stable medium to do so.

Anyway, i'm throwing this post out there to start a discussion on this outsourcing issue, it almost feels like we are getting taken for granted with this, but I guess if you want to have support in the states....You have to pay $70 a month for verizon...

all depends on how you spin your current situation, and the financial stats that go with what you choose.

Ok, enough rambling, lol.



Read The Full Thread:

Vonage figured out a great way to make every CENT COUNT!


Yup don't call india "Try calling 732.528.2600 which is Vonage's office

pos_user posted "Going overseas to india for support was one of the best things they could have done" on 03/15/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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