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Vonage Geez, Dan...you just described my breakfast. I'm offended. Yeah, whatever




Geez, Dan...you just described my breakfast. I'm offended.

Yeah, whatever happened to beer for breakfast?

Let's face it, Vonage does have its problems. They've expanded faster than they were truly ready for and have had growing pains in the process. They've found themselves to be a victim of their own success when it comes to things like servers which run the dashboard & voicemail (which have been slow & unresponsive at times until they could bring more servers online), and especially noticable at the tech support. They've tried to keep up by building new call centers and hiring new techs, but this presents a new problem - unexperienced techs.

There really isn't any quick answer on fixing this one other than time. You can train people all that you want, but they're not going to truly learn it until they've worked with the product and dealt with the challenges of dealing with customers. I do believe they need to hire a few more techs and thin out the phone tree a bit. I think an "acceptable" wait time is ~5-8 minutes, preferably shorter. As far as the phone tree goes, they need to simplify & consolidate the menus. Cut out the excess verbiage and cut down the number of options, or at least make them more consistent. I'd prefer to only have to enter 2-3 menus before being queued up for the next agent.

I will give Vonage credit - The calls have (almost) always gone through. I think I've encountered 2 times so far where the call didn't go through, which is FAR more reliable than a cell phone and my Sprint landlines for that matter. Many of the problems they've had to deal with are things they've not had control over, such as the way other phone cos (mis)treat them, shoddy customer ISP connections, and the Voip technology itself. Just a few years ago, Voip was just a toy, left only for teenagers with instant messenger programs. Now we have large businesses, even hospitals, depending upon Voip. It's more of a case of the demand outpacing the technology, as we've seen with Vonage shipping out the various adapters over the years.

Is Vonage perfect? Absolutely not....but it's far better than working with any of the landline or cell co's that I've worked with (exception: the old GTE corp... was great back then...but prices were much higher and the technology wasn't anywhere near as complex). Oh yeah, saving a couple hundred dollars a month doesn't hurt either.



Read The Full Thread:

Vonage Slams


Fellow members, please excuse the tirade I'm about to embark on. I have become
:-k I hope I dont sound like a vonage slammer on here. I know I can post some angry
I'd be curious to see the originating IPs from many of those posts... I actually
I call them (in the rules) "bash-n-dash", but "dump-n-run" is ok also, lol. Truth
Geez, Dan...you just described my breakfast. I'm offended.
I am a bona fide, in-the-flesh, fresh to Voip, new Vonage customer. I've already
:oops: OK...OK....Mea Culpa. I did slam Vonage this week on this forum.
If your having a problem with Vonage and your not getting help there is nothing
So, not being a big fan of Vodka and Rice, I tend to block the whole C Block of the offending
ITA

VonageTPA posted "Geez, Dan...you just described my breakfast. I'm offended. Yeah, whatever" on 03/05/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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