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Vonage Gee let's see my old number was ported on April 11th and ever since then I cannot



Gee let's see my old number was ported on April 11th and ever since then I cannot receive incoming calls.

I called my old phone company they gave me the name of who the number was transferred to so I called them. I was told they were waiting on paperwork from Vonage.

I called Vonage. They say they are waiting on paperwork from them. I tell support that I had already called them and they are waiting on them. Vonage says will resend/escalate the call.

Well 11 days later with calls to Vonage and their partner and both are still waiting to hear from the other to finalize the deal.

I am running a small business out of home and probably have lost at least $1000 in business.

What a crock. As soon as this is straightened out I am dropping Vonage and will never suggest them to anyone. Back to overpriced but reliable AT&T.



Read The Full Thread:

Ported - incoming callers get disconnected message.


I had Sprint for local MCI for LD. Both accounts are closed. My number ported five
I think you need to call Sprint and talk to them about this. If that doesn't get you
This is a serious issue - nobody has ever had this problem?
Since it's working intermittently, I'd say Vonage really owns the problem, but
As someone who has worked with Sprint very close I can almost bet the problem is
I have a similar problem. I had 2 Vonage lines but switched one of them to another
The behavior that you describe is the same as that described above for Sprint -
Are you going back to AT&T POTS or AT&T CallVantage VOIP service?
Trust me I am not confusing anything. I have worked in both CO's and with outside

rjbovitz posted "Gee let's see my old number was ported on April 11th and ever since then I cannot" on 04/22/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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