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Vonage Gee Ryan, I think there is also something wrong with your internet connection.



Gee Ryan, I think there is also something wrong with your internet connection. I read your message 3 times - all of them are identical!

In any case, if Vonage has tested your line and confirmed that it cannot be reached by numbers in Hamilton, then yes, they should give you a credit until it is fixed.

The problem is more than likely with Bell, or whoever the carrier is of the line you are using. Think about it. When you dial a number, the phone company you are connected to when dialing is responsible for routing that number to its destination. If there is a problem with Bell recognizing that number, then it is really not the fault of Vonage. It is a problem with Bell as you know yourself that it is a valid number. You can call it from your cell phone.

Is your Cell phone with a different company than the people who are trying to call you and cannot get through?

As mentioned a few days ago - I had the exact same problem with my Vonage line - only it was my PRIMARY number, not my virtual number. Nobody could call me from Primus. They were receiving a recorded message stating that the number was not in service. I reported this problem to Primus and never even spoke to Vonage about it. It did not seem reasonable that it would be Vonage's problem when I can call the number using a different phone. Sure enough, after 3 or 4 days, Primus had the problem fixed. They admitted that they did not have the number properly coded in their system so calls from any Primus line would not get through to my number. Now it is working fine.

Your best bet is to call Bell, or Sprint, or whatever company is unable to complete the connection to your number. Vonage is likely going to have to do this anyhow, but it might be quicker if you do it yourself. Vonage cannot control the errors that other telephone companies make. Who knows, maybe they are doing this deliberately to frustrate people so they will leave Vonage. After all, they want your money, so why not? It appears to be working with some people. Don't fall into that trap. Just get after them to fix it.



Read The Full Thread:

Virtual Number problem


I am currently in london ontario (519) , and have family in hamilton (905) ontario.
My only suggestion would be to call Vonage rather than emailing them. You will
I had a similar problem with my primary Vonage number. Primus TalkBroadband customers
Ok, so I suppose the reason i sent the e-mail is because i didn't want to sit on the
LMAO :D Agreed.
yes, i see that its posted three times. not quite sure how i did that, but....sorry
Well, One month later and Vonage has not fixed the problem. The original technician

DarKev posted "Gee Ryan, I think there is also something wrong with your internet connection." on 04/25/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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