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Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
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How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
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margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

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Vonage Futher updates... buyer beware SO if you;ve read this entire thread you

Futher updates... buyer beware

SO if you;ve read this entire thread you know the many problems I have faced with tech support blah blah.

After my last entry about a day or two later the phone rang, it was Vonage calling to confirm that everything was ok. I had ben recieving calls properly so I said it was fine for now. SO they thanked me for using Vonage blah blan and we hung up.

Now I don;t know about you guys but I pay my bill on the 10th of the month,and after all this hoopla started, I paid it, so I was all paid up. Last week Tue May 23, 2006 I got an email, dear customer we are unable to charge your credit card in the amount of $38.87 . SO I called them. Spoke to customer rep. the conversation went something like this:

Me: My name is X, live at X phone number X user name X
Rep: How can I help you?
Me WHy am I being charged $38.87
Rep,: Oh that's for the line that we disconnected.
Me: that line was active for maybe a week. Why am I being charged for it.?
Rep: well we charged for the month and the disconnect and fees, you requested a second line and now you are disconnecting it so we charge you the full month.
ME: Read my file. Read all the tickets. I never requested a second line , your tech told me on may 12th that I had to have a new line put in. I didn't want it. REad my chart. Read the comments of the next tech who said he didnt know why I was made to get a new line. Read my chart. Read that I requested restoration of my old number the day they told me I didnt need a new number. i.e 24 hours later. Read that it took tech support another week to remove a number I said all along I didnt want.

Rep. Huh. Well we still have to charge you.

Me: Let me get this straight. You are charging me for a number I never wanted that your tech forced me to have, that it took you guys 7 days to remove, You are charging me for a months service on that line?

Rep: correct.

Me: let me speak to someone in charge right now or else I am driving up to jersey pronto.

On hold for 40 min. Am crying tears of rage by the time 2nd person picks up.

I recite all the info needed and then before the 2nd tech can speak I apologise for the things he is about to hear. I assure him that it's not him I'm mad at. He laughs and says go for it. I explode and at the end I need my inhaler, I am so mad I am out of breath and wheezing.

He says dont know why your account wasnt credited. This has been mishandled from day one.

I agree.

He says I want to help you but I can only do amounts under$10. My supervisor is right here and he can authorise it right away.

Me: Thank god.

On hold for 15 mins.

Person no. 3 picks up. dont sound like a supervisor soI tell him I am waiting for a supervisor that's been assigned to me. He says he can help. I have to recite my info and story all over again. He says ; you got charged for the new number. You ordered it, we charge you.

I am speechless. Then I start screaming. I go through the whole hoopla again. I tell him look at the darned records I never ordered the number in fact I kept saying I didnt want it. Tech insisted I had to have it, the only way to keep my old number was as a virtual and futher more I shouldnt be paying them, they should be crediting me for all the crap I had to go through.

SO he says, I can't do that.

Me: what?
Him: I have to open a ticket for the billing department to look at it.
Me: But I thought this was the billing they transferred me to?
Him: It is but I can't just credit you I have to open a ticket and they have to investigate it.
Me: &#&#&$*
Him: So you want me to open the ticket or not?
ME: open it. how long will it take?
Him: 5-10 business days.
Me: Ok well here's what I'm going to do. I will wait 5-10 business days. Then I will contact every single paper and news station I can find to hold a press conference to announce why the public shouldn't buy Vonage stock. I am also going to email CEO and everyone whose email addy I can find and their phone numbers and literally keep calling until somebody takes this matter seriously.
Him: You shouldnt have to do that m'am it will take 5-10 days.
ME: read the darned chart and you'll see I've been calling since the beginning of may and everytime I call you guys keep adding more problems. That's why I am going to publisize this problem.

I'm still waiting for my refund.

Read The Full Thread:

Problems with incoming calls linksys PAP2

1. Your location New York 2. Your ISP name and type (cable, DSL, wireless etc):
Good Lord. Unfortunately, it's unlikely that you'll get much response here in
I am having the same problem of fast busy signal. I have tried calling tech support
There's NO legitimate problem which would require you to get a new phone number,
Why does a new proxy mean a new number?
I have no idea. THat's what the tech guy told me, I had to do. I asked several times
Why does a new proxy mean a new number? If your problem is not corrected I
Hi Vericute1 : is your problem resolved now ?
AN update I called the number listed on the board for the ( is it Jersery)
I called vonage customer care and was on phone with them for 1 and half hour. The

verycute1 posted "Futher updates... buyer beware SO if you;ve read this entire thread you" on 05/26/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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