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Vonage From what I can tell, you notify them in writing through their "Contact Us" web
From what I can tell, you notify them in writing through their "Contact Us" web link [ Contact Us ]
I'm only looking into this because I'm not yet convinced I'm willing to give up my tried and true phone service for the sake of saving $20 a month - my average phone bill was only $40 to $60 via traditional methods. I've signed up for the unlimited plan to see what it would be like and to make calls without worrying about minutes used. So far my experience has been fair. Call quality is less than expected - sort of like good cell phone calls (not great, but good enough). I have had some problems that I'm still trying to sort out. One is the loud and distorted sound quality apparently related to the Motorola VT2442 ATA, the other is the lack of hearing a person on the other end when they call into my Vonage number.
I activated on April 26th which gives me until May 26th (30 calendar days) for the "30 Day Money Back Period". Given that I need to notify them of cancellation 10 days in advance, I only have until May 16th - being a belt and suspender's guy, I would want to make the decision no later than May 15th.
So in reality my trial period is April 26 to May 15 - 19 days. If I start my trial when I got the ATA (May 1st), then my trial period is really only 14 days...two weeks. I could be on hold to customer service for that long!!!
Read The Full Thread: 30 Day Return Policy
• There was a posting in this forum earlier today or yesterday that complained about
• UPDATE!!!
I just called the Vonage sales line to ask them about the 30 day money
• So where do we sent this written notice? The Holmdel, NJ address?
• My order date was April 16, which seems to be when they start counting. I reveived
• It looks as though the cancellation process starts by sending in your notice,
booma posted "From what I can tell, you notify them in writing through their "Contact Us" web" on 05/04/2006 |
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