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On Jun 11, 2014 at 23:25:10

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Topic:
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On May 18, 2014 at 12:31:40

harshal45 Posted:
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In The Forum:
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On May 17, 2014 at 10:46:09


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Vonage Friends, I am glad to see that so many members are involved in the discussion.



Friends,
I am glad to see that so many members are involved in the discussion. Technically, one’s purpose of talking over phone (be it love affair, serious family problem, taking care of ill parents or post mortem discussion about FIFA world cup with friends or whatever) is not a part of this discussion as long as it does not violate residential needs. In fact, I came to this messaging board to discuss and understand the logistics and activity of unlimited vs limited world instead of involving few brains in analyzing one’s bio-data (search of life or death etc).
We used to spend huge money per month for making international calls to my family/relative/friends. Moving far from own country where no one was known, the only way to survive was to call family/relative/friends. Now with technological advances we can make calls for less. Since Vonage came with ‘unlimited’ plan, I found it beneficial for me and subscribed to it. I understood that I’ll be paying a fixed amount and talking without fear of paying a high bill. People are signing up for this plan with Vonage exactly for the reason I described and that is the basis for Vonage’s success which they are contradicting now.

Let’s analyze the rationale of choosing Vonage vs other cheap providers.
1. Vonage effectively limits usage below 3000 mins (my usage was <3000 mins for prev 4 billing cycle and this billing cycle went above 3000 – I got notice). Now there are companies selling 1500 mins to my country per $10 -> I can talk for 3000 mins by spending $20 per month over a magicjack or skype phone, where I pay $34 for Vonage. The downside is that I need to dial access code, but dialing access code once per 30-40 mins call does not matter much for me or anyone who make longer duration calls. On the up side, those are pay per use with no expiry -> if I use 2000 min this month, I can use 4000 mins next month without anyone warning me for that.

I believe that I complained about two issues not addressed yet.
1. I have concern about saying it ‘unlimited’ when it is not. However, rationally, nothing except the universe can be unlimited in our finite world. My issue is that Vonage should have sold me the plan by other name, say, 3000 min plan, I would have known that I should be talking up to 3000min without worrying about being threatened. I want to live peaceful life, any warning/threatening harms my mental state at a disturbing level. For example, after I was issued the notice, I am calling mostly from calling card though I am entitled to talk unlimited from my Vonage.
2. Another disturbing issue is their terms are ‘vague’. It says about ‘inconsistent with normal residential use’, ‘unusual call patterns’, ‘excessive numbers and/or consistent excessive usage’. There is no quantitative explanation of these terms. How can one know about their expectation? I think this should immediately be fixed.

I agree Vonage is cheaper but not the cheapest, since in order to keep my Vonage ‘unlimited’ plan, I need to pay for Vonage + another calling card to meet my requirement. I have described my situation to many of my friends who came to this country recently and are looking for other options.

I’ll wait for the day when Vonage will have to change the name of this untrue ‘unlimited’ plan. May be, I and many of my friends won’t remain their customer that day.



Read The Full Thread:

Unhappy with UNLIMITED (=3000min) international calling plan


While I can understand wanting to speak with family or loved ones, you really walked
Yesterday I received a mail from vonage which notifies me that my account shows
It's not like this topic hasn't been beaten to death. If Vonage can't meet your
" And in this Terms of Service, it clearly dictates Vonage can choose to define
My only, and I do mean ONLY, objection to the 5000 minute limit is calling it "unlimited".
Not to troll the thread, but remembering back to when my sister and I were teens,
We get 100's of these posts, they never come back to reply. (OK, now he will because
No. If they're going to use the word "unlimited", then they need to abide by the
Because the "law" doesn't have to recognize certain words. If a company choose

jd2001 posted "Friends, I am glad to see that so many members are involved in the discussion." on 08/03/2010

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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