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Vonage Frankly, this is the most ridiculous, whiny, cry-baby attitude I have ever seen.
Frankly, this is the most ridiculous, whiny, cry-baby attitude I have ever seen. The guy who wrote this "Bill of Rights" makes money by charging companies to help them improve customer service, of course he would like to see legal requirements for minimum levels of customer service.
Why should I, the technically competent user who rarely needs support, have to pay extra for a level of support I don't need? While not needing a high level of support is the case for me with Vonage, someone who needs more support with Voip might need less support in some other area where I would be willing to pay more.
ellisile is correct, if you don't like the level of support you get from a company in most cases you can either a) choose a different company or in some cases b) get support from a third party, like this forum.
In cases where the consumer doesn't have the power to switch vendors (government monopolies, employer health plans) then it is the responsibility of the purchaser (through the franchise agreement or health plan selection) to ensure that the level of customer service is adequate. In this case a bill of rights is not the correct term, the correct term is service level agreement and it is contractual and not legislative.
Read The Full Thread: Making Companies Pay for Bad Service
• Now here is a good idea... if a company gives you bad customer support, maybe they
• I have been trying to get someone that I could comprehend on the phone for days finally
• Stephen, normally I agree with most of what you've written but, this time around
• By Vonage, or any company, not providing an acceptable level of customer service
• If you were referring to a monopoly position, I'd agree with you. However, your
scerruti posted "Frankly, this is the most ridiculous, whiny, cry-baby attitude I have ever seen." on 04/18/2006 |
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