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Vonage Found this today..
Everyone needs to be concerned with how their 911 service
Found this today..
Everyone needs to be concerned with how their 911 service is handled in their area....Please Read.....
Updated: 02/24/2006 08:20:30 AM
The owner of a Chanhassen home completely destroyed by fire was distraught at his loss, and says it could have been prevented if his Internet phone service hadn’t placed his 911 call on hold.
The fire started at approximately 1:15 p.m. Thursday afternoon on the 6700 block of Lotus Trail in Chanhassen.
The home’s owner, Loren Veltkamp, says when he called 911, he was put on hold by the popular Internet phone service, Vonage.
"I called 911 using Vonage broadband and they put us on hold," he says. “Unbelievable… your house is burning down, and you’re put on hold by Vonage.”
Veltkamp waited on hold for several minutes.
By the time fire crews arrived, the fire had become a five-alarm blaze. The house was a total loss, but no one was injured.
However, Veltkamp twice entered the burning home to remove a personal computer with music he had created over many years.
"When I was ordered out of the building, I didn't want to comply with that,” Veltkamp said.
Fire crews convinced him to leave, but he later re-entered the home – followed by police.
"They chased me in, saying they were going to taze me if I didn't come out,” Veltkamp said.
He then ran from police through the house, and escaped out of the basement.
“When I got back outside again, they put me in handcuffs and put me in the back of a squad car,” he said. “Then I collapsed and cried for a while, and I don't know, it's going to be hard."
Authorities say they have seen problems with Internet phone services before.
”It's kind of a ‘buyer beware’ situation,” says Pete Eggimann, Director of 911 Services with the Metropolitan Emergency Services Board.
A traditional, land-line phone company will enter a customer's information into a 911 database using strict guidelines.
However, customers of Internet-based phone services must enter their address information on their own, and are not required to follow such strict guidelines.
Another complication is that Internet phone companies have their own emergency call centers that attempt to redirect calls to the correct 911 center. This process can cause delays in reaching emergency services.
Read The Full Thread: Internet phone delays 911 response to fire
• If anything, this underscores the imporatnce of having a backup, i.e cell phone,
• I agree..
I think you can still dial 911 with a cellphone that doesnt have service(correct
• There is something wrong here!
You CANNOT go back into a house that is "fully
• Got the story off of a news channel 5 website....So they can make things out to be
• I agree Firewall - if the Police and Fire Dept. were already there telling him not
• The ONLY reason I'd EVER go back in my burning house was if my wifey or any of the animals
• Yeah he is an idiot. Who runs into a burning building to save a computer?
• So did he call Vonage or 911? How did Vonage put him on hold?
• The home’s owner, Loren Veltkamp, says when he called 911, he was put on hold by
riddler posted "Found this today..
Everyone needs to be concerned with how their 911 service" on 02/27/2006 |
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