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Vonage Fortunately I haven't tried to cancel an entire account, but I did try to remove
Fortunately I haven't tried to cancel an entire account, but I did try to remove a single line from an account that had 5 lines already. The rep did everything short of refusing to cancel the line. He gave me every excuse in the book to keep it.
The call went like this:
You get free unlimited long distance to anywhere in the U.S., P.R. Canada, and parts of Europe.
No, just cancel the line. We still have 4 other Vonage lines for that.
Why not keep the line but reduce it from the Unlimited plan to the 500 minute plan in case you need an extra line.
No, I don't need it anymore. It was a teen's line, and they moved away to college. Just remove the line.
You could keep the line and send the adapter with them to college, so their friends could stay in touch.
No, you're not listening to me. Just cancel the line. We don't need it anymore.
But if you cancel this line, you will lose that phone number and will not be able to get it back if you change your mind.
Look- I don't NEED it anymore, I don't WANT it anymore. Just take it off the account.
How about if I give you a 2 month credit? It wouldn't cost you anything to keep it.
How about this? If you don't take this line off my account RIGHT NOW, I'm going cancel the whole account RIGHT NOW and take the remaining 4 lines to your competitor. Is that clear enough for your to understand???!!!!
...at which point he gave up and canceled the line. It was disgusting. Appalling. Frustrating. The fact the account would still have 4 active lines wasn't good enough for this turd, and the fact I had to scream at him to take a single line off the account is inexcusable.
I do like the Vonage service, in spite of several outages so far during 2007, but they are NOT the only game in town. They may be the biggest, but now they have gotten too "corporate", too arrogant, for their own good and their customer service skills are in the gutter. It won't be long before word gets around.
Voip is still in its infancy, but people WILL eventually wise up and realize there are other choices.
Remember America Online? In the beginning, AOL was king even though it was one of the most expensive ISPs around. Just about everyone I knew used AOL, except for those who were a little more tech savvy. (Just like Vonage is the big dog right now.)
Then the internet became a household word (just like Voip will) and AOL lost its appeal. They are bleeding subscribers from every port. In desperation they've started giving their content and email accounts away for free in order to salavage what's left of their user base.
Vonage, take note. You are on track to become the next AOL because of your arrogance.
It's only a matter of time before some bloodthirsty class-action attorney gets a taste of this and takes you to the cleaners.
Read The Full Thread: Account Cancellation- A nightmare
• Hello Yemi,
Vonage is very tricky. The put you on hold for hours so that you may
• Hello,
Can anyone help? I called almost 2 weeks ago to cancel my account#1005642151
• Vonage Canada must be totally different. I called up to inquire about the softphone,
• You should only have to make 1 phone call PERIOD to cancel your service with any
• Guys,
I really appreciate your responses! I thought I was the only experiencing
• What country are you in now? If it is in one of the free countries look for a v-access
rebus posted "Fortunately I haven't tried to cancel an entire account, but I did try to remove" on 06/20/2007 |
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