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Vonage ... Former Suggestions: Have my isp Service come out and check lines coaxles ect.........
... Former Suggestions: Have my isp Service come out and check lines coaxles ect......... - this will not work because the packet loss also was happening at a my previous home......Well, Comcast's tech was here this afternoon for about a half-hour and fixed the problem. It turned out that several connectors on the outside of the building were, as he described them, "decrepit." He replaced them and recut the cable that goes into my modem, this last thing being a "just in case" solution.
We did several speed tests and wow! Even the tech has never seen such speeds. My package is at their highest speed, supposed to be 8 megs down and something like 4 or 5 megs up. Well, my download speed was consistently at a blazing 9.8 megs! In fact, a few tests clocked it at 10.2 megs!
I got into a discussion with him about Voip, Vonage, Comcast's own Voip, etc. He was quite frank with me, telling me, "Don't get our Voip. We're still working out a lot of bugs. It's just not worth it." He didn't know that I specifically had Vonage, so he continues his discussion, "If you're going to get Voip, get Vonage. They're the best."
At that point I told him I had Vonage and have not been experiencing problems like many others have with Comcast. I told him about this forum and the Comcast v. Vonage thread and we chatted a few minutes about this issue. Here's what he told me: "yeah, we've been having some issues in certain areas, Michigan specifically." I asked him if Comcast was doing anything intentional or specific to disrupt Voip, and he said this: "No way. I can tell you straight, Mr. NNNNN, that our own Voip succks, but we are definitely not blocking any Voip. The FCC has warned us about this. We're not about to do something that stupid. The issues we're having are technical ones, but I don't know the details about that."
The words I used above are his words, folks, not mine, BTW.
All in all, a very satisfying service call, the first on site one I have had to have since the service was installed 15 months ago.
If that turns out to be the case I will post it. Im pretty much exhausted from troubleshooting from the bottom up.. ( starting with calls to c.s. then transferred to techs then saying I will be charged if they find nothing wrong with thier lines)
So I am troubleshooting from Top down this time ( Executives from the Corporate Office )
Read The Full Thread: Voip and the effects of packet losses
• Packet Loss –
Data is transmitted in small units known as packets. Occasionally,
• Hi Maryjane,
Sorry I can't answer your question but I was curious to know how
• Comcast is who you need to complain to - they're your ISP, they're the only one who
• By using NeoTrace Pro
• Will give it my best efforts.
• Hi Maryjane,
Sorry I can't answer your question but I was curious to know how
• "When Push Comes to Shove" I'm shoving now. :fight:
Will update with my latest
• I know I'm jumping in, and from what is posted does not seem enough to pinpoint where
• From: http://www.vonage-forum.com/ftopic11946.html
Wild thought:
• The packet losses I am getting are from AT & T hops only, not one other Upstream
maryjane posted "... Former Suggestions: Have my isp Service come out and check lines coaxles ect........." on 03/20/2006 |
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