Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Denismxnax Posted:
There are unique
personal reasons
why someone may
fasten to simple
czyszczenie
...

In The Forum:
Hard Wiring - Installation
Topic:
obtain czyszczenie dachow rzeszow
On Feb 26, 2017 at 17:34:31

StevenLak Posted:
best shoes to buy
for standing all
day while pregnant
bulma costume
buyers
...

In The Forum:
Vonage
Topic:
buy nsexjj
On Feb 26, 2017 at 08:57:51

pyhomboms Posted:
...
In The Forum:
Vonage
Topic:
Cheap Soccer Jerseys
On Feb 25, 2017 at 03:46:30

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews

Vonage Forget all this ISP-centric rhetoric! How many times have I had to send customers



Forget all this ISP-centric rhetoric!

How many times have I had to send customers to complain to their ISP because there is packet loss all over the place, or how many times have I been the one to burst a person's bubble :

"Well, I got the super extreme Mega-Bandwidth package, so my speeds aren't a problem"
"Uh, sir, well, yes, they are."
"Does this mean I'm not getting a free router?"

Because they found out they are paying for 6megs and not even getting one.

They call the ISP, the ISP preys upon the fact that most consumer don't know the difference between a real-time, best effort ,UDP audio stream coming in to their modem and the momentary, connection oriented, error corrected, flow controlled, TCP connection of an email or web page.

"Can you open a web page?"
"Um, well, yeah...gradually..."
"Then call Vonage back. Your internet is fine."
"But, I ran 75 speedtests from 15 different sites over 4 days time!"
"I said, your internet is fine! What, did you think we were going to send someone out to your house? Ha! Now go call Vonage!"
"Yes, sir. (whimper)"


I tell people all the time, if I called my ISP, and they talked to me like I was crazy, and simply didn't believe that I had a problem, or deserved attention, they would not remain my ISP for very long. Granted not everyone has chioces in their area and so have to deal with whatever they get.

I guess the gist of all this is that customers need to do some research before they call anyone. Some problems are Vonage problems, some are ISP, some are even Linksys problems. It's the trick of knowing which is which.

One of the greatest tools out there, IMO, is the line quality/packet loss test from broadbandreports.com. You can see exactly where the packet loss is and what the name and IP address of the lossy machine is. If the first hop router from your house has packet loss, why would you call Vonage? There are also numerous speedtests to be found there as well.

If you are having people report that they can't hear you well, check your upload speed, as soon as possible after it happens. Intermittent ISP problems are tough to pin down and prove. If you find out from more than one source, from behind your Vonage router and in front, that the Sooper Elite Ultra Bandwidth package you are paying for is actually more like dialup, that's an ISP problem that your Vonage difficulties are symptoms of.

If you dial your mom's number and get connected to 1-800-Bowflex, that's a Vonage problem. If you go to leave a voicemail and you hear someone else's greeting, that's a Vonage problem. If your router reboots on its own every 30 seconds, or even every 30 days, that's a Vonage problem. If you get billed for 49 calls to Libya that you didn't make, that's a Vonage call too.

I know people's phone service or lack thereof can make them very emotional and even irrational. One customer (a man) was absolutely hysterical about his caller ID timestamp being one hour off. You would have thought his kid's life hung in the balance. (I did fix it).

I have actually had people threaten my life if I couldn't get their number transferred over to Vonage before the next business day. (he was 3 days past the minimum time frame).Think about how insane that is.

Now, don't get me wrong, your phone service should work right, absolutely true. I do everything I can to resolve your problems as quick as I can. A lot of people realize this is new technology and there are going to be kinks at first, we just have to make the rest of the world (at least the Vonage customers) understand.



Read The Full Thread:

dropped calls, slower browsing, connection refused msgs.


location: Colorado ISP: Adelphia / Cable Speeds: Communications 1.8 megabits
It's a tossup between a customer service call to Vonage or one to your ISP. I'd go
I've visited testyourvoip.com several times. My results vary dramatically
It might be a good idea to do the testyourvoip test with the adapter removed, since
The message is that the Internet connection works just fine without Vonage's
Libbyloo, Thank you for your post re. leaving ISPs alone. The thing is, my ISP
Keep in mind that I said he should call Vonage first, unless he continued to get

ColdGin posted "Forget all this ISP-centric rhetoric! How many times have I had to send customers" on 11/03/2005

Vonage Service Plans


Vonage VoIP Members
Members List Members
New howardux1
New Today 3
Yesterday 5
Total 99798

Who Is On Site
Visitors 92
Members 0
Total 92


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.09
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.69 Seconds and 589 Pages In The Last 60 Seconds
The Vonage VoIP Forum