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mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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Vonage Forget all this ISP-centric rhetoric! How many times have I had to send customers

Forget all this ISP-centric rhetoric!

How many times have I had to send customers to complain to their ISP because there is packet loss all over the place, or how many times have I been the one to burst a person's bubble :

"Well, I got the super extreme Mega-Bandwidth package, so my speeds aren't a problem"
"Uh, sir, well, yes, they are."
"Does this mean I'm not getting a free router?"

Because they found out they are paying for 6megs and not even getting one.

They call the ISP, the ISP preys upon the fact that most consumer don't know the difference between a real-time, best effort ,UDP audio stream coming in to their modem and the momentary, connection oriented, error corrected, flow controlled, TCP connection of an email or web page.

"Can you open a web page?"
"Um, well, yeah...gradually..."
"Then call Vonage back. Your internet is fine."
"But, I ran 75 speedtests from 15 different sites over 4 days time!"
"I said, your internet is fine! What, did you think we were going to send someone out to your house? Ha! Now go call Vonage!"
"Yes, sir. (whimper)"

I tell people all the time, if I called my ISP, and they talked to me like I was crazy, and simply didn't believe that I had a problem, or deserved attention, they would not remain my ISP for very long. Granted not everyone has chioces in their area and so have to deal with whatever they get.

I guess the gist of all this is that customers need to do some research before they call anyone. Some problems are Vonage problems, some are ISP, some are even Linksys problems. It's the trick of knowing which is which.

One of the greatest tools out there, IMO, is the line quality/packet loss test from You can see exactly where the packet loss is and what the name and IP address of the lossy machine is. If the first hop router from your house has packet loss, why would you call Vonage? There are also numerous speedtests to be found there as well.

If you are having people report that they can't hear you well, check your upload speed, as soon as possible after it happens. Intermittent ISP problems are tough to pin down and prove. If you find out from more than one source, from behind your Vonage router and in front, that the Sooper Elite Ultra Bandwidth package you are paying for is actually more like dialup, that's an ISP problem that your Vonage difficulties are symptoms of.

If you dial your mom's number and get connected to 1-800-Bowflex, that's a Vonage problem. If you go to leave a voicemail and you hear someone else's greeting, that's a Vonage problem. If your router reboots on its own every 30 seconds, or even every 30 days, that's a Vonage problem. If you get billed for 49 calls to Libya that you didn't make, that's a Vonage call too.

I know people's phone service or lack thereof can make them very emotional and even irrational. One customer (a man) was absolutely hysterical about his caller ID timestamp being one hour off. You would have thought his kid's life hung in the balance. (I did fix it).

I have actually had people threaten my life if I couldn't get their number transferred over to Vonage before the next business day. (he was 3 days past the minimum time frame).Think about how insane that is.

Now, don't get me wrong, your phone service should work right, absolutely true. I do everything I can to resolve your problems as quick as I can. A lot of people realize this is new technology and there are going to be kinks at first, we just have to make the rest of the world (at least the Vonage customers) understand.

Read The Full Thread:

dropped calls, slower browsing, connection refused msgs.

location: Colorado ISP: Adelphia / Cable Speeds: Communications 1.8 megabits
It's a tossup between a customer service call to Vonage or one to your ISP. I'd go
I've visited several times. My results vary dramatically
It might be a good idea to do the testyourvoip test with the adapter removed, since
The message is that the Internet connection works just fine without Vonage's
Libbyloo, Thank you for your post re. leaving ISPs alone. The thing is, my ISP
Keep in mind that I said he should call Vonage first, unless he continued to get

ColdGin posted "Forget all this ISP-centric rhetoric! How many times have I had to send customers" on 11/04/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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