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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

In The Forum:
LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

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Vonage Forget all this ISP-centric rhetoric! How many times have I had to send customers

Forget all this ISP-centric rhetoric!

How many times have I had to send customers to complain to their ISP because there is packet loss all over the place, or how many times have I been the one to burst a person's bubble :

"Well, I got the super extreme Mega-Bandwidth package, so my speeds aren't a problem"
"Uh, sir, well, yes, they are."
"Does this mean I'm not getting a free router?"

Because they found out they are paying for 6megs and not even getting one.

They call the ISP, the ISP preys upon the fact that most consumer don't know the difference between a real-time, best effort ,UDP audio stream coming in to their modem and the momentary, connection oriented, error corrected, flow controlled, TCP connection of an email or web page.

"Can you open a web page?"
"Um, well, yeah...gradually..."
"Then call Vonage back. Your internet is fine."
"But, I ran 75 speedtests from 15 different sites over 4 days time!"
"I said, your internet is fine! What, did you think we were going to send someone out to your house? Ha! Now go call Vonage!"
"Yes, sir. (whimper)"

I tell people all the time, if I called my ISP, and they talked to me like I was crazy, and simply didn't believe that I had a problem, or deserved attention, they would not remain my ISP for very long. Granted not everyone has chioces in their area and so have to deal with whatever they get.

I guess the gist of all this is that customers need to do some research before they call anyone. Some problems are Vonage problems, some are ISP, some are even Linksys problems. It's the trick of knowing which is which.

One of the greatest tools out there, IMO, is the line quality/packet loss test from You can see exactly where the packet loss is and what the name and IP address of the lossy machine is. If the first hop router from your house has packet loss, why would you call Vonage? There are also numerous speedtests to be found there as well.

If you are having people report that they can't hear you well, check your upload speed, as soon as possible after it happens. Intermittent ISP problems are tough to pin down and prove. If you find out from more than one source, from behind your Vonage router and in front, that the Sooper Elite Ultra Bandwidth package you are paying for is actually more like dialup, that's an ISP problem that your Vonage difficulties are symptoms of.

If you dial your mom's number and get connected to 1-800-Bowflex, that's a Vonage problem. If you go to leave a voicemail and you hear someone else's greeting, that's a Vonage problem. If your router reboots on its own every 30 seconds, or even every 30 days, that's a Vonage problem. If you get billed for 49 calls to Libya that you didn't make, that's a Vonage call too.

I know people's phone service or lack thereof can make them very emotional and even irrational. One customer (a man) was absolutely hysterical about his caller ID timestamp being one hour off. You would have thought his kid's life hung in the balance. (I did fix it).

I have actually had people threaten my life if I couldn't get their number transferred over to Vonage before the next business day. (he was 3 days past the minimum time frame).Think about how insane that is.

Now, don't get me wrong, your phone service should work right, absolutely true. I do everything I can to resolve your problems as quick as I can. A lot of people realize this is new technology and there are going to be kinks at first, we just have to make the rest of the world (at least the Vonage customers) understand.

Read The Full Thread:

dropped calls, slower browsing, connection refused msgs.

location: Colorado ISP: Adelphia / Cable Speeds: Communications 1.8 megabits
It's a tossup between a customer service call to Vonage or one to your ISP. I'd go
I've visited several times. My results vary dramatically
It might be a good idea to do the testyourvoip test with the adapter removed, since
The message is that the Internet connection works just fine without Vonage's
Libbyloo, Thank you for your post re. leaving ISPs alone. The thing is, my ISP
Keep in mind that I said he should call Vonage first, unless he continued to get

ColdGin posted "Forget all this ISP-centric rhetoric! How many times have I had to send customers" on 11/03/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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