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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
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Vonage Forget all this ISP-centric rhetoric! How many times have I had to send customers



Forget all this ISP-centric rhetoric!

How many times have I had to send customers to complain to their ISP because there is packet loss all over the place, or how many times have I been the one to burst a person's bubble :

"Well, I got the super extreme Mega-Bandwidth package, so my speeds aren't a problem"
"Uh, sir, well, yes, they are."
"Does this mean I'm not getting a free router?"

Because they found out they are paying for 6megs and not even getting one.

They call the ISP, the ISP preys upon the fact that most consumer don't know the difference between a real-time, best effort ,UDP audio stream coming in to their modem and the momentary, connection oriented, error corrected, flow controlled, TCP connection of an email or web page.

"Can you open a web page?"
"Um, well, yeah...gradually..."
"Then call Vonage back. Your internet is fine."
"But, I ran 75 speedtests from 15 different sites over 4 days time!"
"I said, your internet is fine! What, did you think we were going to send someone out to your house? Ha! Now go call Vonage!"
"Yes, sir. (whimper)"


I tell people all the time, if I called my ISP, and they talked to me like I was crazy, and simply didn't believe that I had a problem, or deserved attention, they would not remain my ISP for very long. Granted not everyone has chioces in their area and so have to deal with whatever they get.

I guess the gist of all this is that customers need to do some research before they call anyone. Some problems are Vonage problems, some are ISP, some are even Linksys problems. It's the trick of knowing which is which.

One of the greatest tools out there, IMO, is the line quality/packet loss test from broadbandreports.com. You can see exactly where the packet loss is and what the name and IP address of the lossy machine is. If the first hop router from your house has packet loss, why would you call Vonage? There are also numerous speedtests to be found there as well.

If you are having people report that they can't hear you well, check your upload speed, as soon as possible after it happens. Intermittent ISP problems are tough to pin down and prove. If you find out from more than one source, from behind your Vonage router and in front, that the Sooper Elite Ultra Bandwidth package you are paying for is actually more like dialup, that's an ISP problem that your Vonage difficulties are symptoms of.

If you dial your mom's number and get connected to 1-800-Bowflex, that's a Vonage problem. If you go to leave a voicemail and you hear someone else's greeting, that's a Vonage problem. If your router reboots on its own every 30 seconds, or even every 30 days, that's a Vonage problem. If you get billed for 49 calls to Libya that you didn't make, that's a Vonage call too.

I know people's phone service or lack thereof can make them very emotional and even irrational. One customer (a man) was absolutely hysterical about his caller ID timestamp being one hour off. You would have thought his kid's life hung in the balance. (I did fix it).

I have actually had people threaten my life if I couldn't get their number transferred over to Vonage before the next business day. (he was 3 days past the minimum time frame).Think about how insane that is.

Now, don't get me wrong, your phone service should work right, absolutely true. I do everything I can to resolve your problems as quick as I can. A lot of people realize this is new technology and there are going to be kinks at first, we just have to make the rest of the world (at least the Vonage customers) understand.



Read The Full Thread:

dropped calls, slower browsing, connection refused msgs.


location: Colorado ISP: Adelphia / Cable Speeds: Communications 1.8 megabits
It's a tossup between a customer service call to Vonage or one to your ISP. I'd go
I've visited testyourvoip.com several times. My results vary dramatically
It might be a good idea to do the testyourvoip test with the adapter removed, since
The message is that the Internet connection works just fine without Vonage's
Libbyloo, Thank you for your post re. leaving ISPs alone. The thing is, my ISP
Keep in mind that I said he should call Vonage first, unless he continued to get

ColdGin posted "Forget all this ISP-centric rhetoric! How many times have I had to send customers" on 11/03/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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