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Vonage For the past 2 weeks I have a problem with my phone. Setup: Cable>WRTP54G>PC



For the past 2 weeks I have a problem with my phone.

Setup: Cable>WRTP54G>PC x3

I've been trying to find anyone else with the same problem, and it turns out that a buddy of mine that lives 10 min away is have the same problem. Disreguarding that, I called customer service and we walked through everything to try and solve the problem my side, and Vonage changed 2 things according to the service tech on their side. I thought maybe a firmware update would solve the problem but it didn't. I was going to be transfered to "Tier 2" support, but after holding on my cell phone for 15 minutes, I decided to hang up and search for information, with no result.

What happens when I pickup the phone?..
I hear static. There's no dial tone to speak of.

Attempted fixes?
Vonage is hardwired into my home..Fix...Unhooked the adapter from the house, and connected a phone directly to it. Problem not resolved. In fact, I could hear a dialtone after restarting the adapter, the static was not as bad as before. Attempted to place a call.. success! .. hung up, tried another call, No dial tone and mild static. Restarted the process again..no luck.

I checked the house wireing to insure nothing had changed to wit: Nothing had changed =]...

I'm leaning towards maybe it being the adapter at this point, until I found out that my friend has the exact same problem. I'm not sure what the answer is right now. Is anyone else having or had this problem before, if so how was it fixed? Anymore Ideas? ..

Thanks,
dwd121

Speed test statistics
-
Download speed: 4804568 bps
Upload speed: 369536 bps
Quality of service: 87 %
Download test type: socket
Upload test type: socket
Maximum download pause: 94 ms
Average download pause: 3 ms
Minimum round trip time to server: 52 ms
Average round trip time to server: 89 ms

Voip test statistics
-
Jitter: you -> server: 3.7 ms
Jitter: server -> you: 9.1 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 4
Estimated MOS score: 4.0



Read The Full Thread:

WRTP54G Dial tone and incoming all gone..


You've given us a lot of good detail, but please tell us about your ISP. Is it the
Actually, My friend and I do have differen't ISP's, Mine is RoadRunner provided
The link worked fine and confirms the forum VoIP test. Both results are good; your
Thanks Steve for your responses. I failed to mention that in my first post,
Very good. If the problem is interference between your cordless and your wireless
Ok, today was a new day. As last posted I asked my better half to pickup a corded
Well done. I should have thought of that, considering that I recently had the phone

dwd121 posted "For the past 2 weeks I have a problem with my phone. Setup: Cable>WRTP54G>PC" on 07/24/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

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