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For wipe call
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Hello, It's
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Vonage For the last week or so I have been having problems with Vonage dropping all my calls.



For the last week or so I have been having problems with Vonage dropping all my calls. I will be talking to someone and then they can't hear me anymore and hang up frustrated or the phone call goes completely dead and neither one of us can hear each other. Because this has been happening for over a week they know to call me on my local phone number that I have had the piece of mind not to drop yet. My friends are asking when I am going to discontinue my service with Vonage and get my long distance put back on my local phone number.

I have had other problems with Vonage where people that are talking to me hear beeping sounds. Plus I would try to place calls and the phone would ring once and then a fast busy. If I tried with my local phone the call would go through. I attempted to call Customer Service and was on hold for over an hour and a half (I was determined that I was going to talk to someone) finally got a human being and they didn't know why it was happening and they would have someone return my call. I told them how long I had been on hold and they said they would have someone call me back right away (that was at 2:30pm). Well I went out that night and of course they called at 9:42pm so I missed them. They said someone would call me tomorrow, which no one did. I was not in the mood to sit on hold for a long period of time another day so just gave up.

Like I said my friends say I should just cancel. I will give Vonage another week to resolve this dropping the phone calls issue and then I intend on canceling. I had 4 of my friends lined up to try Vonage, but with this latest issue happening they have changed their minds until Vonage gets their act together.

If someone could help resolve this situation I would be very appreciative.

Debbie



Read The Full Thread:

Vonage Drops Calls


We didn't have a problem until today, calls kept dropping like flies. You can hear
Are either of you on Comcast by chance? Did you get the recent speed upgrade from
I had similar problems. BUt after looking through this forum, I found that my modem
Hi there! You might want to check out this article: http://www.vonage.com/help_knowledgeBase_arti
Yes and yes.
SuperDave, What state/area do you live in? Comcast is rolling out Bedrock (registration
I used vonage for about a month without any trouble regarding the actual phone
I live in Maple Shade, NJ. 10 minutes out of Philly. I restarted my CM when I got the
Annsera, Please post your setup with model numbers showing the order in which

debbie116 posted "For the last week or so I have been having problems with Vonage dropping all my calls." on 02/13/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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