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Vonage For the first two months, longer faxes were always difficult for me to send. It
For the first two months, longer faxes were always difficult for me to send. It would usually drop after the first few pages. Now, I am completely unable to send without getting an error right when transmission starts. The recipient fax rings, picks up, and then fails. All the lights on my HP OfficeJet d135 start blinking and the screen tells me to "Turn Power Off and On". I have spent hours on the phone with customer support over at Vonage, Hewlett Packard, and Comcast. Nothing has worked. I have tried the following:
- packet sizes were changed on the Vonage end from 30 to 20 to 10 (minimum)
- baud rate changed to 9600 on my fax machine
- dialed with *99 prefix to ensure highest call quality
- turned error corrrection mode (ECM) on and off on my fax machine
- reset my fax machine to factory default settings
- power-cycled my fax machine
- used a dsl filter backwards between the Vonage modem (Motorola) and my fax machine
- plugged my fax machine directly into the wall instead of using a power strip
- checked quality of fax line by using it to place calls. sound was clear.
- tried connecting fax machine to main line (Line 1).
- ran a pling plotter test for 3 hours to test the quality of my internet connection. Vonage says there are latency and packet loss issue, but Comcast ensure quality connection after running some tests of their own.
- new updated firmware was downloaded to my modem from Vonage.
What I don't understand is that my fax line used to work with some limited success and Vonage says there have been no major changes/updates on their end since that time. Has anyone tried anything else that has worked or do I need to accept this fundamental disadvantage with Voip? By the way, the tech person I spoke with over at Vonage told me that some new coding should be released by the end of the year that would resolve most of the widespread faxing issues. Who knows if this will happen soon or happen at all!
Ron
Read The Full Thread: problems sending faxes
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• oops. should proofread before I hit submit.
I shoudl say I am NOW on a linksys,
• I had problems trying to FAX when I connected the modem directly to the vonage adapter.
• I didn't expect this to work at all - I can't believe that it did.
My fax modem
• I spent several hours with V troubleshooting the same thing. Did all about the
• hmm... would like to get my problem worked out.
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• yea... I set the Dell 1600n to 9600 baud and all has been fine. May push the baud rate
rdouglas4 posted "For the first two months, longer faxes were always difficult for me to send. It" on 10/13/2004 |
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