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Vonage For the first two months, longer faxes were always difficult for me to send. It



For the first two months, longer faxes were always difficult for me to send. It would usually drop after the first few pages. Now, I am completely unable to send without getting an error right when transmission starts. The recipient fax rings, picks up, and then fails. All the lights on my HP OfficeJet d135 start blinking and the screen tells me to "Turn Power Off and On". I have spent hours on the phone with customer support over at Vonage, Hewlett Packard, and Comcast. Nothing has worked. I have tried the following:

- packet sizes were changed on the Vonage end from 30 to 20 to 10 (minimum)
- baud rate changed to 9600 on my fax machine
- dialed with *99 prefix to ensure highest call quality
- turned error corrrection mode (ECM) on and off on my fax machine
- reset my fax machine to factory default settings
- power-cycled my fax machine
- used a dsl filter backwards between the Vonage modem (Motorola) and my fax machine
- plugged my fax machine directly into the wall instead of using a power strip
- checked quality of fax line by using it to place calls. sound was clear.
- tried connecting fax machine to main line (Line 1).
- ran a pling plotter test for 3 hours to test the quality of my internet connection. Vonage says there are latency and packet loss issue, but Comcast ensure quality connection after running some tests of their own.
- new updated firmware was downloaded to my modem from Vonage.

What I don't understand is that my fax line used to work with some limited success and Vonage says there have been no major changes/updates on their end since that time. Has anyone tried anything else that has worked or do I need to accept this fundamental disadvantage with Voip? By the way, the tech person I spoke with over at Vonage told me that some new coding should be released by the end of the year that would resolve most of the widespread faxing issues. Who knows if this will happen soon or happen at all!

Ron



Read The Full Thread:

problems sending faxes


VoIP is not made for fax transmission. Only about 15% of all VoIP customers in the
I had a terrible time when I first put my HP G85 on the Cisco. Nothing worked. Vonage
oops. should proofread before I hit submit. I shoudl say I am NOW on a linksys,
I had problems trying to FAX when I connected the modem directly to the vonage adapter.
I didn't expect this to work at all - I can't believe that it did. My fax modem
I spent several hours with V troubleshooting the same thing. Did all about the
hmm... would like to get my problem worked out. Seems I can send faxes via my
I've been able to send multi-page faxes with no problems.. BUT.. to do it I clamped
yea... I set the Dell 1600n to 9600 baud and all has been fine. May push the baud rate

rdouglas4 posted "For the first two months, longer faxes were always difficult for me to send. It" on 10/13/2004

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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