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dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
In The Forum:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have

In The Forum:
Hard Wiring - Installation
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with

In The Forum:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
Scarborough, Onta

In The Forum:
Vonage Canada
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

I am looking for a
product that will
make my phone ring
louder so I can
hear using

In The Forum:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

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Vonage For starters, here is the info the sticky at the top of the message board said I should

For starters, here is the info the sticky at the top of the message board said I should include when seeking technical help...

Location: Barcelona, Spain
ISP Name and type: Telefonica DSL/PPP with Wi-Fi
Upload Speed: 227 kbps - Download speed: 853 kbps
Modem makel: Telefonica ZyXEL
Modem model: P660HW-61
Type of Vonage adapter: WRTP54G
Set-up of network: Telefonica router -> Vonage adapter -> Laptop
Issue: No phone light, no dial tone, Internet and wireless lights on but not functioning properly
Test of Voip with call to Boston: Result was 4.2

OK, now that that's out of the way, here is what has been going on.

I signed up for Vonage a few months ago before I relocated from the U.S. to Barcelona. The whole set-up worked brilliantly when I was still in the U.S..

I arrived in Barcelona 6 weeks ago and stayed at a hotel for a few days. I hooked everything up at the hotel, and again my Vonage line worked wonderfully. I didn't have to alter any setting or anything. Just plugged it in and presto.

I then moved into my more permanent apartment and ordered phone and Internet service from Telefonica. Everything with the Telefonica router is working fine... Phone... Wi-Fi... LAN.

However, when I hook-up my Vonage hardware, none of it seems to work?

I'm have the WRTP54G router and though the Internet and Wireless lights illuminate when I hook everything up, neither really seems to work. My laptop picks up the wireless signal, but when I get on it, it has "Limited or no connectivity." Same thing when I run the LAN line through the Vonage adapter.

When I connect my phone to the Vonage router, the phone light does not light up, nor do I have any dial tone.

Realizing I probably had to enable the PPPoE on the WRTP54G, I logged onto the web-based set-up tool and tried to do this. No luck. It tells me it cannot enable the PPPoe and all the fields on the "status" page remain zeroed out.

I then spent hours talking to the Vonage Customer Service people and they haven't really been able to help me. They walked me through the same steps on the web-based set-up tool that I tried, and we never had any luck.

Thinking it might be something with the Telefonica router, I called my original hotel to see who their ISP was. They told me it was Jazztel (another Spanish ISP) so I considered switching. But before paying all the cancellation fees, I decided today to go back to the hotel and set-up my Vonage there one more time. The theory being that if it worked like before, then the problem was definitely linked to the Telefonica service. But now my Vonage doesn't work at the hotel either.

So now I suspect I either altered some setting in the router when the Vonage tech support had me utilizing the web based set-up tool, or pehaps the router simply got jostled somewhere between my original hotel stay and my permanent apartment and some wiring has been knocked loose, but I don't even know how to test the router to see if it is functioning properly.

So I am now at my wits end. I love my Vonage, when it works, but now may have to discontinue the awesome technology I was so hoping to utilize during my stay abroad.

If anyone out there can help me, I'd be oh so grateful.

Read The Full Thread:

Trouble with WRTP54G in Spain

Was your Vonage adapter using the default settings when it was working? If so,
Steve, Thanks for your reply. I've hit the reset button, but It will be a few
You indicated that your DSL internet service is working fine without the Vonage

IrishRaul posted "For starters, here is the info the sticky at the top of the message board said I should" on 03/20/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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