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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage For starters, here is the info the sticky at the top of the message board said I should



For starters, here is the info the sticky at the top of the message board said I should include when seeking technical help...

Location: Barcelona, Spain
ISP Name and type: Telefonica DSL/PPP with Wi-Fi
Upload Speed: 227 kbps - Download speed: 853 kbps
Modem makel: Telefonica ZyXEL
Modem model: P660HW-61
Type of Vonage adapter: WRTP54G
Set-up of network: Telefonica router -> Vonage adapter -> Laptop
Issue: No phone light, no dial tone, Internet and wireless lights on but not functioning properly
Test of Voip with call to Boston: Result was 4.2

OK, now that that's out of the way, here is what has been going on.

I signed up for Vonage a few months ago before I relocated from the U.S. to Barcelona. The whole set-up worked brilliantly when I was still in the U.S..

I arrived in Barcelona 6 weeks ago and stayed at a hotel for a few days. I hooked everything up at the hotel, and again my Vonage line worked wonderfully. I didn't have to alter any setting or anything. Just plugged it in and presto.

I then moved into my more permanent apartment and ordered phone and Internet service from Telefonica. Everything with the Telefonica router is working fine... Phone... Wi-Fi... LAN.

However, when I hook-up my Vonage hardware, none of it seems to work?

I'm have the WRTP54G router and though the Internet and Wireless lights illuminate when I hook everything up, neither really seems to work. My laptop picks up the wireless signal, but when I get on it, it has "Limited or no connectivity." Same thing when I run the LAN line through the Vonage adapter.

When I connect my phone to the Vonage router, the phone light does not light up, nor do I have any dial tone.

Realizing I probably had to enable the PPPoE on the WRTP54G, I logged onto the web-based set-up tool and tried to do this. No luck. It tells me it cannot enable the PPPoe and all the fields on the "status" page remain zeroed out.

I then spent hours talking to the Vonage Customer Service people and they haven't really been able to help me. They walked me through the same steps on the web-based set-up tool that I tried, and we never had any luck.

Thinking it might be something with the Telefonica router, I called my original hotel to see who their ISP was. They told me it was Jazztel (another Spanish ISP) so I considered switching. But before paying all the cancellation fees, I decided today to go back to the hotel and set-up my Vonage there one more time. The theory being that if it worked like before, then the problem was definitely linked to the Telefonica service. But now my Vonage doesn't work at the hotel either.

So now I suspect I either altered some setting in the router when the Vonage tech support had me utilizing the web based set-up tool, or pehaps the router simply got jostled somewhere between my original hotel stay and my permanent apartment and some wiring has been knocked loose, but I don't even know how to test the router to see if it is functioning properly.

So I am now at my wits end. I love my Vonage, when it works, but now may have to discontinue the awesome technology I was so hoping to utilize during my stay abroad.

If anyone out there can help me, I'd be oh so grateful.



Read The Full Thread:

Trouble with WRTP54G in Spain


Was your Vonage adapter using the default settings when it was working? If so,
Steve, Thanks for your reply. I've hit the reset button, but It will be a few
You indicated that your DSL internet service is working fine without the Vonage

IrishRaul posted "For starters, here is the info the sticky at the top of the message board said I should" on 03/20/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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