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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage For approximately two weeks, we have been unable to receive incoming calls. We



For approximately two weeks, we have been unable to receive incoming calls. We have contacted customer support multiple time and have "ticket" numbers. The first contact we made to customer service was on March 19, we were given a ticket number and told it would be fixed in 24-28 hours. On March 21, I got an email from Vonage telling me that i had to change my phone number ...."The phone Number that was assigned to you by Vonage is a number that was recently ported away from Vonage by a previous customer."
I called Vonage on March 21 and spoke with advanced technical support, telling them that we have had this number for 7 yrs and that we will not change our phone number. I was told our number was slammed and they would get it back for us and he opened a different ticket number. Originally, I was told it would take an additional 24-48 hours to fix. On March 22, i got a voice message from Vonage stating that they needed to talk to me, yet when i called, they could not tell me why they called me. They could see a message was left for me, but not what the reason was. I called and talked to a manager who was of little help. I gave him the ticket number and he again assured me that we would have our number back but it could take up to a week.
On March 29, I emailed Vonage requesting an update on the status of our number. Today, April 1, I got an email response back indicating that our number had been ported out as of March 22. Now what do i do? When i initiate a call, i cannot seem to reach anyone who has any knowledge of the case or what to do. All they want to do is have me test and reset our router.
Can you offer any Help??
Regards
Karen



Read The Full Thread:

unable to receive incoming calls


Number Slams are something that the carriers do. Think of it as a number transfer
Update: This morning i called the provider who supposedly ported my number from
Thanks for your help!
What a horror story. I never ported my number because I couldn't get a local number. Keep
Still unable to receive calls to our actual number!
Finally got it fixed on April 13
That's good to hear. So what really did happen? Why it took more than 2weeks? ___________________
PIC freezes only relate to the change of default long distance carrier on a line.
There were a comedy of errors that contributed to this, but the bottom line was

kthomasrn posted "For approximately two weeks, we have been unable to receive incoming calls. We" on 04/01/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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