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mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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Vonage For anyone still following this - the problem was NOT resolved the way I expected

For anyone still following this - the problem was NOT resolved the way I expected after Vonage tech support finally found a problem with my line at their end. When I didn't receive the e-mail I was promised when the engineering dept was supposed to have "resynched" my connection, I started again - from the ground up.

The first-level support person could find many records re my problem and tech support's efforts at troubleshooting, but could find no record of the "ticket" that the higher-level tech was supposed to have sent to engineering to correct the "registration error" he had found with my line. My story at least persuaded him to transfer me to the next higher level, where a tech wasted only a relatively small amount of his and my time trying various pointless exercises before transferring me to a tech at a still higher level (I have visions of an endless ladder of tiers of tech support - though maybe it's not so much a linear ladder as a circle).

The third-level tech (who said he was in New Jersey and sounded as if English was his native language) couldn't find any record of the "ticket" that was supposed to have been sent to engineering either, but he was able to find the same "registration error" when he checked my line at his end. However, he felt the "registration error" might still be a problem at my end, and persuaded me to run through some checks of my wireless router (WRT54GS) and two Vonage adapters (RTP300, which had never given me any trouble; and Moto V2442, which seemed to be where the problem focused).

This tech was really very knowledgeable, thorough, systematic, and patient. Eventually he determined that my problem was that the WRT54GS was not distinguishing my two Vonage adapters properly - possibly a defect with the router. The optimal solution from that point was to replace the router with a new WRT54GS that might not have the same defect or with a different router altogether.

Meanwhile, however, he had determined that I could get my system to work as I wanted by connecting my V2442 directly to my cable modem, then connecting from the V2442 to my router and from there to my 2 computers and my other Vonage adapter. This was not a technically elegant solution, but it works, and that's as far as I needed to get. This solution has now been working fairly flawlessly for about a month - the first month of stable system performance I've experienced in about a year and a half of efforts with Vonage.

So, for now, I am finally a satisfied customer. However, despite the kudos I have to give to this final technician who found an effective workaround to my problem, I have to reemphasize my previous criticism of Vonage's tech support. It took an eternity - in real time and elapsed time - to get to a technician who could actually help. This system is broken. I honestly don't know why I persisted for so long to get the help I needed, and I am sure that many ex-customers of Vonage got off the merry-go-round because of the unconscionably frustrating problems that this "support" system seems designed to breed.

As I've said in previous rants in this forum, there's every reason to think that Voip is an important relatively new technology for telecom, and I still believe that some company or companies will eventually bring this technology to fruition for some markets, probably including "standalone" consumers. Whether that company will be Vonage, or whether Vonage will still even be in the game at that time, may depend to a large extent on whether Vonage ever recognizes the fundamental dysfunctionality of its current system for technical support.

Read The Full Thread:

Motorola VT2442

Hey gang, I see Vonage has put up the Motorola VT2442 on their website... supposedly
Is there any difference in functionality between the RTP300 and the VT2442? If
Or for a highly inflated rip-off price, if you're already an existing customer!
Apparently after some issues with my old Linksys unit, Vonage is sending me out
I'm a new Vonage user and am waiting for the VT2442 to show up so I can install it.
Yeah, my Linksys WAP and Gigabit Switch will be on their own, but this will match
Because of the ability to use the Vonage service while traveling and from most
I have the VT2442 and I can connect to mine. Are you sure that you have the ethernet
I have the VT2442 and I can connect to mine. Are you sure that you have the ethernet
Yes, tried on port 1 as well as the others. Even tried with another computer. Remember

ekaim posted "For anyone still following this - the problem was NOT resolved the way I expected" on 06/02/2006

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