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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage For anyone still following this - the problem was NOT resolved the way I expected





For anyone still following this - the problem was NOT resolved the way I expected after Vonage tech support finally found a problem with my line at their end. When I didn't receive the e-mail I was promised when the engineering dept was supposed to have "resynched" my connection, I started again - from the ground up.

The first-level support person could find many records re my problem and tech support's efforts at troubleshooting, but could find no record of the "ticket" that the higher-level tech was supposed to have sent to engineering to correct the "registration error" he had found with my line. My story at least persuaded him to transfer me to the next higher level, where a tech wasted only a relatively small amount of his and my time trying various pointless exercises before transferring me to a tech at a still higher level (I have visions of an endless ladder of tiers of tech support - though maybe it's not so much a linear ladder as a circle).

The third-level tech (who said he was in New Jersey and sounded as if English was his native language) couldn't find any record of the "ticket" that was supposed to have been sent to engineering either, but he was able to find the same "registration error" when he checked my line at his end. However, he felt the "registration error" might still be a problem at my end, and persuaded me to run through some checks of my wireless router (WRT54GS) and two Vonage adapters (RTP300, which had never given me any trouble; and Moto V2442, which seemed to be where the problem focused).

This tech was really very knowledgeable, thorough, systematic, and patient. Eventually he determined that my problem was that the WRT54GS was not distinguishing my two Vonage adapters properly - possibly a defect with the router. The optimal solution from that point was to replace the router with a new WRT54GS that might not have the same defect or with a different router altogether.

Meanwhile, however, he had determined that I could get my system to work as I wanted by connecting my V2442 directly to my cable modem, then connecting from the V2442 to my router and from there to my 2 computers and my other Vonage adapter. This was not a technically elegant solution, but it works, and that's as far as I needed to get. This solution has now been working fairly flawlessly for about a month - the first month of stable system performance I've experienced in about a year and a half of efforts with Vonage.

So, for now, I am finally a satisfied customer. However, despite the kudos I have to give to this final technician who found an effective workaround to my problem, I have to reemphasize my previous criticism of Vonage's tech support. It took an eternity - in real time and elapsed time - to get to a technician who could actually help. This system is broken. I honestly don't know why I persisted for so long to get the help I needed, and I am sure that many ex-customers of Vonage got off the merry-go-round because of the unconscionably frustrating problems that this "support" system seems designed to breed.

As I've said in previous rants in this forum, there's every reason to think that Voip is an important relatively new technology for telecom, and I still believe that some company or companies will eventually bring this technology to fruition for some markets, probably including "standalone" consumers. Whether that company will be Vonage, or whether Vonage will still even be in the game at that time, may depend to a large extent on whether Vonage ever recognizes the fundamental dysfunctionality of its current system for technical support.



Read The Full Thread:

Motorola VT2442


Hey gang, I see Vonage has put up the Motorola VT2442 on their website... supposedly
Is there any difference in functionality between the RTP300 and the VT2442? If
Or for a highly inflated rip-off price, if you're already an existing customer!
Apparently after some issues with my old Linksys unit, Vonage is sending me out
I'm a new Vonage user and am waiting for the VT2442 to show up so I can install it.
Yeah, my Linksys WAP and Gigabit Switch will be on their own, but this will match
Because of the ability to use the Vonage service while traveling and from most
I have the VT2442 and I can connect to mine. Are you sure that you have the ethernet
I have the VT2442 and I can connect to mine. Are you sure that you have the ethernet
Yes, tried on port 1 as well as the others. Even tried with another computer. Remember

ekaim posted "For anyone still following this - the problem was NOT resolved the way I expected" on 06/01/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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