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mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


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Vonage For a little background here. I'm an IT professional, I've been with Vonage for



For a little background here. I'm an IT professional, I've been with Vonage for a little over a year and a half, and I've been really happy with their service. The past 8 weeks have had me on the verge of cancelling.

This whole thing starts on March 18th. For past couple weeks, our Linksys WRT54GP2 had been crashing every few hours. It would need a power-cycle to come online again. I called Vonage tech support to see if it was a known issue, ready to order and pay for a new router since I figured it was just the device dying.

The tech was great, and said that the router needed to be replaced. Vonage would send a new one at no charge. Wow! I was impressed. He offered to send a DLink VWR, and I asked him if it would support DMZs and port-forwarding properly (I already had researched this, and knew that at the time it would not). He quickly admitted that it wouldn't, and told me that Canada had a stock of Linksys devices, so they could send me a matching Linksys WRT54GP2. He also stated multiple times NOT to send the old router back, that I would get an email telling me to, but that I should ignore it.

Over the next few weeks I would call to find out where the router was, with multiple techs telling me the order was locked. They would proudly "unlock the order" and tell me to expect the device in 2 days.

In the meantime, a Dlink VWR had arrived, and when I called to let them know that the wrong device had arrived, they told me to hold onto it, and that they were moving the RA over to that device.

Around March 28th I called again, and spoke to an excellent tech in NJ who advised that new firmware would make the DLink work with DMZs and to install it. I installed the device, and we were up and running.

On March 30th we lost Vonage service. The dreaded 'you are plugged into the wrong jack' msg. Vonage had taken out number, and put it into provisioning. We wouldn't get our (intermittent) phone service back for another week. Multiple Techs insisted that I was using a PAP2 device, one tech told me that I had gotten the router on eBay and it was stolen, and other tech's told me that they were trying to authorize a Linksys that they could see sitting on the DSL bridge.

Phone time with Vonage : 18 hours!

Around April 6th, we got our service back.

April 15th, now I had a bill on my account for $180 for the Linksys device that hadn't been returned. I was surprised, shocked. I called up and explained the situation. The rep said I was lying. I understand where they were coming from though, and a different rep told me to UPS the device to distribution centre, and call in with the tracking number to be reimbursed immediately. I called in, and was told I could be reimbursed in two weeks, but not immediately.

As of May 1st, I have still been billed $180 for the router which I have returned,

On may 8th, the Dlink VWR is acting up. I call in, and a rep tells me that they will send a new one. It will be here in 2 days.

I called today as we don't have a device yet. A Canadian phone rep, who was impossible to understand told me that the order was on hold, because "Vonage is helping you out, and sending you a wireless router, when you didn't have one before".

He can't address the billing issue, or the router issue, except to tell me he's escalated.

I spoke to a rep in Advanced tech support who promised to call me back in 10 minutes. That was 90 minutes ago.

Over the past months I've had promises that a supervisor would call. It took 4 weeks to hear from one, and that was when a level 1 tech started yelling at me on the phone, unprovoked.

I have no spent 25 hours on the phone with Vonage. I'm ready to leave. Anyone had anything this bad so far? The reason I'm sticking around is for the virtual # my GF uses in the states. I'm not sure it's worth the money now.



Read The Full Thread:

Customer Service Issue


That is a lot of money for a router. I bought the Linksys wrt54gp2 for $90.00! I have
I did consider cancelling, but none of the stores here are selling wireless routers
Not sure where you live, but the big box stores sell them, I priced them all the stores
double-post
Update: Spoke to both a tier 1 and a tier 3. They've managed to refund my money,
Update: I'm currently on the phone with Vonage. The rep is telling me that although
There is a service fee to downgrade or upgrade, but if you have a soft phone there
Welp, I've been with them since October 2005. So, I think I'm past that stage. When
Update: As posted on Friday, I was expecting a call on Tuesday from a Team Lead.

maximusnt posted "For a little background here. I'm an IT professional, I've been with Vonage for" on 05/16/2007

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