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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

In The Forum:
LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

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Vonage For a little background here. I'm an IT professional, I've been with Vonage for

For a little background here. I'm an IT professional, I've been with Vonage for a little over a year and a half, and I've been really happy with their service. The past 8 weeks have had me on the verge of cancelling.

This whole thing starts on March 18th. For past couple weeks, our Linksys WRT54GP2 had been crashing every few hours. It would need a power-cycle to come online again. I called Vonage tech support to see if it was a known issue, ready to order and pay for a new router since I figured it was just the device dying.

The tech was great, and said that the router needed to be replaced. Vonage would send a new one at no charge. Wow! I was impressed. He offered to send a DLink VWR, and I asked him if it would support DMZs and port-forwarding properly (I already had researched this, and knew that at the time it would not). He quickly admitted that it wouldn't, and told me that Canada had a stock of Linksys devices, so they could send me a matching Linksys WRT54GP2. He also stated multiple times NOT to send the old router back, that I would get an email telling me to, but that I should ignore it.

Over the next few weeks I would call to find out where the router was, with multiple techs telling me the order was locked. They would proudly "unlock the order" and tell me to expect the device in 2 days.

In the meantime, a Dlink VWR had arrived, and when I called to let them know that the wrong device had arrived, they told me to hold onto it, and that they were moving the RA over to that device.

Around March 28th I called again, and spoke to an excellent tech in NJ who advised that new firmware would make the DLink work with DMZs and to install it. I installed the device, and we were up and running.

On March 30th we lost Vonage service. The dreaded 'you are plugged into the wrong jack' msg. Vonage had taken out number, and put it into provisioning. We wouldn't get our (intermittent) phone service back for another week. Multiple Techs insisted that I was using a PAP2 device, one tech told me that I had gotten the router on eBay and it was stolen, and other tech's told me that they were trying to authorize a Linksys that they could see sitting on the DSL bridge.

Phone time with Vonage : 18 hours!

Around April 6th, we got our service back.

April 15th, now I had a bill on my account for $180 for the Linksys device that hadn't been returned. I was surprised, shocked. I called up and explained the situation. The rep said I was lying. I understand where they were coming from though, and a different rep told me to UPS the device to distribution centre, and call in with the tracking number to be reimbursed immediately. I called in, and was told I could be reimbursed in two weeks, but not immediately.

As of May 1st, I have still been billed $180 for the router which I have returned,

On may 8th, the Dlink VWR is acting up. I call in, and a rep tells me that they will send a new one. It will be here in 2 days.

I called today as we don't have a device yet. A Canadian phone rep, who was impossible to understand told me that the order was on hold, because "Vonage is helping you out, and sending you a wireless router, when you didn't have one before".

He can't address the billing issue, or the router issue, except to tell me he's escalated.

I spoke to a rep in Advanced tech support who promised to call me back in 10 minutes. That was 90 minutes ago.

Over the past months I've had promises that a supervisor would call. It took 4 weeks to hear from one, and that was when a level 1 tech started yelling at me on the phone, unprovoked.

I have no spent 25 hours on the phone with Vonage. I'm ready to leave. Anyone had anything this bad so far? The reason I'm sticking around is for the virtual # my GF uses in the states. I'm not sure it's worth the money now.

Read The Full Thread:

Customer Service Issue

That is a lot of money for a router. I bought the Linksys wrt54gp2 for $90.00! I have
I did consider cancelling, but none of the stores here are selling wireless routers
Not sure where you live, but the big box stores sell them, I priced them all the stores
Update: Spoke to both a tier 1 and a tier 3. They've managed to refund my money,
Update: I'm currently on the phone with Vonage. The rep is telling me that although
There is a service fee to downgrade or upgrade, but if you have a soft phone there
Welp, I've been with them since October 2005. So, I think I'm past that stage. When
Update: As posted on Friday, I was expecting a call on Tuesday from a Team Lead.

maximusnt posted "For a little background here. I'm an IT professional, I've been with Vonage for" on 05/16/2007

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