Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
ElalfZek Posted:
oakley big taco
sunglasses A pair
of Converse may be
the everyone shoe
hence conjures
...

In The Forum:
Vonage
Topic:
coach backpacks outlet 67119350
On Aug 17, 2017 at 04:29:27

Robertsax Posted:
This will enable
you view a website
in a 21" screen
and view this in
an iPhone in equal
...

In The Forum:
Vonage
Topic:
Wholesale Manchester United Jerseys
On Aug 15, 2017 at 13:43:28

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage Following is an email I just sent to the Customer Service team at Vonage. The recent



Following is an email I just sent to the Customer Service team at Vonage. The recent outage was the catalyst that motivated me to put my thoughts in writing.

-

I have a few of suggestions and a couple of complaints for the Vonage management team.

Just to set the context, I am a customer who has recently disconnected from the Telcos hopefully forever for wireline phone service. About three years ago I migrated my company off of legacy TDM for inter-site calls (POPs to Call Centers and Call Center to Call Center transfers). When I left the organization in August of this year I was doing a run rate of 50M Voip call per month between the US, UK and the Philippines so I’m a believer. I also don’t have very fond memories of being shafted by the carriers that have a monopolistic mentality. That being said…

I am somewhat disappointed about an outage that I experienced yesterday but even more disappointed about the communication or lack thereof. Perhaps I’m just not looking at the right area on Vonage.com.

As far as I can tell, you are not updating you Service Announcement area on the Dashboard with messages pertaining to the recent outages. You could even do a broadcast v-mail so once your subscribers had service again they would have an explanation.

I was down yesterday but only for about an hour. I have seen postings on forums that indicate much longer outages around the same time frame and even into today. I don't know if you are having problems with equipment failure, upgrade woes or something else.

Yesterday I couldn't login at all during the outage. Today the site is extremely slow (there are postings about this as well).

That is enough said for now but I’d really like to know what happened and what steps are being taken to avoid a similar outage in the future. Do you anticipate having a service that is ‘five 9s’ reliable (99.999%)?

Suggestions:

I think you ought to be able to have a Distribution List (DL) for your customers to accommodate those with multiple e-mail accounts. That way, for example, when the LNP process was about to take place all parties impacted at a residence would have the same timely notice.

Similarly, it would have been helpful to have an optional e-mail address(es) for that occasion so that I could have entered the address for an SMS (Text Msg) for my mobile for instant notification. Just provide check boxes associated with an address list under my profile that I could easily manage. Everyone would have a DL. Some would only have one address but some might have three or four.

I think it would be a good idea to send a reminder about activating the 911 Dialing. You could include an ‘unsubscribe’ option for notifications for those who prefer not to receive them. I believe the service would be considered very valuable to most subs. Again, I think this could be configurable through the web interface (with defaults of course) for those who want an e-mail, v-mail, both or neither. Why not? It is just a step beyond what you already provide and I believe this focus on communication and customer service would further differentiate Vonage from the competitors.

I really appreciate the Activity page. Two small additions would give me everything I need. It would be nice to have running subtotals for Incoming and Outgoing calls and then a grand total. Granted, this is less relevant for the unlimited calling plans but it is easy to do I find it helpful in tracking the total time used even if only for curiosity sake (it would save me the time dumping the data into Excel). Also, I’d like to see a current phone call posted as soon as it is initiated. I’m not necessarily looking for realtime updates through the duration. Just the Date, Start Time, From and To numbers. Perhaps your CDR data is only posted once the call has been terminated.

Finally, I’ll end with one more complaint. The LNP process took nearly two months. I understand that this process is outsourced (it was explained to me nearly a dozen times… or nearly every time I called for an update). At this point I’m writing to re-emphasize communication and customer service. A simple e-mail sent weekly to give me the assurance that ‘I’m a valued customer and the matter has been escalated to the highest possible level’ would have somewhat placated a disappointed customer when struggling with failed expectations… oh… and it would have saved you a few phone calls to the support team not to mention the consequential benefit of other customers getting through a little more quickly.

-

T



Read The Full Thread:

Suggestions and complaints for the Vonage Management Team


Well if that was even considered to be handed to a Management Team in the first place....
View Call">To address one of your concerns, I suggest you check out the "Billing->View Call
:( It is unfortunate that Vonage is a new company and has very little experience
I've had Vonage service for 1 yr and a half. yes they are not top notch with customer
Gosh... I hoped they could a least handle two at a time :lol:
I recently joined Vonage. I was ver excited to join since it would mean lowering
I am loathing signing up with this group! I have an issue with my "adapter" and the
Two points: (1) You get the $100 back when you return the defective adapter. They
Kenn10 wrote I have Qwest in Seattle Washington and LNP took LESS than 20 Business

Anything posted "Following is an email I just sent to the Customer Service team at Vonage. The recent" on 12/01/2004

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 8.065
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.17 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum