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sssscary Posted:
Hi, I realize this
post is old, but I
was just trying to
find out how to
auto delete...
In The Forum:
VoIP Feature Wish List
Topic:
Auto-Delete Voicemail When Forwarded to Email!!
On May 24, 2012 at 08:08:15

sandyj Posted:
The last few days
I've gotten a
couple of calls
from angry people
demanding that...
In The Forum:
Vonage
Topic:
Someone is using my phone number? Hacked?
On May 18, 2012 at 20:07:46

vrtlassit7 Posted:
Can anyone help me
figure out a
solution to create
a virtual
attendant? I own
a small...
In The Forum:
VoIP Feature Wish List
Topic:
Virtual Attendant
On May 18, 2012 at 07:53:07

rodisport Posted:
I have had this
problem for more
than 4 months now
when i call some
one it doesn't...
In The Forum:
Vonage UK
Topic:
no ringing tone
On May 14, 2012 at 18:17:44

js123 Posted:
we already have
vonage device how
can i reactivate
the service and
what is the
procedure....
In The Forum:
Vonage
Topic:
how to reactivate the service
On May 12, 2012 at 14:57:39

dconnor Posted:
A photo would be
helpful....
In The Forum:
Hard Wiring - Installation
Topic:
Problem with home wireup
On May 08, 2012 at 10:47:17

rival Posted:
Thank you! This
was my exact
problem. Outgoing
calls would fail,
incoming calls...
In The Forum:
Vonage
Topic:
Dial tone ok, incoming calls ok, no outgoing calls
On May 03, 2012 at 21:11:35

stevejone Posted:
This is really a
good topic.It
gives a quite
detailed
information about
the jammer...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 03, 2012 at 11:29:58

MiveAmige Posted:
The nature of a
cell phone jammer

By
mobile jammer
(jammer, cell ph...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 02, 2012 at 18:55:02

cotswold Posted:
I spoke to tech
support last night
and was promised a
call back in 10
minutes...the...
In The Forum:
Vonage UK
Topic:
transfered calls to mobile come up as "unknown"
On May 02, 2012 at 03:35:55

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Vonage Folks... transferring numbers from Vonage with Frontier is an ABSOLUTE NIGHTMARE.

Folks... transferring numbers from Vonage with Frontier is an ABSOLUTE NIGHTMARE. I have been trying to switch a business line since AUGUST 2004! Vonage customer service is inexcusably poor, when you can actually get through to them. It's strictly amateur hour and "not my problem" from these people.

I have tried a transfer not less than NINE TIMES. Each time the date passes, and they will not tell you a thing until you write them, at which point they will simply reissue a new date. Then that date passes and still nothing. You can tell them they've done this over and over and still you will only receive a "tentative new date." Of course, you are still paying Vonage for service in addition to Frontier - they just don't have much incentive to handle these issues on a priority basis - they are still getting paid.

Calling Vonage by phone is voice menu hell, followed by constant busy signals when trying to speak to a human. E-mail does little as well - they will simply keep asking you to verify information but it does no good.

I am preparing to cancel my account with them. It's just not worth the time and effort and money to deal with a company that cannot take care of its customers. There are other competitors out there who actually do want you as a customer. Vonage does not.

Amount spent thus far on Vonage service that is effectively worthless: +$400.

Read The Full Thread:

LNP: Frontier Telephone - Rochester, NY

• Going on day 35... Anybody have any experiences in this market?
• I've been waiting since 1/5 to switch over from Frontier. Three co-workers successfully
• I actually just got off the phone with Vonage and my transfer was supposed to happen
• Also in Rochester, with Frontier. LOA sent to carrier Feb 1. Interestingly,
• Just got a response today: - I sincerely apologize for any delays regarding
• Don't count your chickens before they hatch, but good luck. Hopefully they do
• I'm impressed that the two of you have received dates (tentative or otherwise).
• I have my LNP informtion sent to carrier 2/3/2005 and still waiting. I am calling
• Also got a reply from customer "service" that the transfer is tentatively scheduled

PhillipDampier posted "Folks... transferring numbers from Vonage with Frontier is an ABSOLUTE NIGHTMARE." on 03/07/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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