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Vonage Folks: Have an email in to support but wondered if others have had this problem



Folks:

Have an email in to support but wondered if others have had this problem and if so what fixed it. Starting yesterday that I can verify, two calls have gone straight to voicemail. One rang once to the caller, the other not at all. Neither rang on our end.

The caller last night then called our regular line that's not been transferred. She said she'd left a VM. I picked up the Vonage handset and there was no stutter tone. I went to the dashboard and there were no messages. Then I got an email saying there was. Still no stutter tone. Dialed VM and was able to hear it - along with two other messages from people I have no idea who they were or who they were calling. Those two message never sent an email notification or stutter tone.

I tested from my cell right afterward and everything functioned properly. Phones (calling and receiving) rang five times. Voice mail picked up and message was recorded. Stutter tone indicator immediately functioned.

My husband called just now. First time it went directly to voicemail. He called back and line rang here normally.

Voicemail is set to pick up after 30 seconds. To my knowledge, this hasn't happened before with called being routed straight there. The stutter tone was working fine previously too and I checked it several times during the voicemail problems where the messages were being erased, etc.

thanks for any insight. We're going to tell everybody that you should not go directly to voicemail without at least three rings - but ti does make me nervous because we have kids and you never know when it's an important call.

tia,

laurel



Read The Full Thread:

Call straight to VM w/o Ring; VM not stuttering


Antipas: We're using a Linksys BEFW11S4. There wasn't any wireless activity
Antiapas: Wow, are you the man or what?! :lol: Just showed this to Rich.
Antipas: Hey, I think we did it. We got into the router menu (I had to read the
antipas: bummer. fired up the notebook and it didn't have an address. its
antipas: finally got into the guts of the wireless setup and put in a static
Antipas: if you're not sick of me yet, I have a few more questions for you. I'm
I "solved" this problem for me - albeit indirectly - w/ an Uniterruptible Power
DHCP, here's the final scoop: You can lock down DHCP to just answer to the ATA
would the above setting also apply to linksys router befsr41 ?

Laureltn posted "Folks: Have an email in to support but wondered if others have had this problem" on 09/05/2003

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