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Vonage Five year Vonage user, my test info is below. Since February 1, 2009 we are unable
Five year Vonage user, my test info is below. Since February 1, 2009 we are unable to make calls to all phone numbers in Ukraine. We can make the calls no problem from a land based phone line at work. Can also make the calls from a cell phone. My wife is experiencing problems only calling to her native Ukraine. Her family can call us no problem to our Vonage phone as well (incoming). My wife can also make other calls to Europe without a problem. Italy, France, Russia, etc. Not a problem. It is only outgoing calls to Ukraine.
Thanks for any help! I have already filed a report with Vonage and they said they are monitoring my line. I have already done their recommended plan of unplugging, waiting, rebooting, etc. That is the last ive heard from them for a week now. >>We did get through shortly after resetting the router, but have been unsuccessful after the first couple of trys.
Here is my info...
1. Your location: Los Angeles, California
2. Your ISP name and type (cable, DSL, wireless etc): Roadrunner Cable
3. Upload and download speeds: 5062kbps down, 427kbps up
4. Modem make and model: Terayon TJ715t
5. Type of Vonage adapter used ie RT31P2 or PAP2: RT31P2
6. Setup of Network ie Modem->Vonage Adapter->PC
Cable Modem > Vonage Router > Computer
7. Issue you are experiencing ie dropped calls, choppy audio etc
Outgoing calls to Ukraine to Ukraine only. My wife makes several calls to Europe. Italy works fine, France works fine, Russia is fine, but calls to her native Ukraine dont work.
8. Run this Voip Test: After the test has fully completed, in the Advanced Tab, click on "View Text" in the lower right hand corner. Copy-N-Paste that data into your post.
Speed test statistics
-
Download speed: 3338248 bps
Upload speed: 480544 bps
Quality of service: 80 %
Download test type: socket
Upload test type: socket
Maximum download pause: 142 ms
Average download pause: 3 ms
Minimum round trip time to server: 52 ms
Average round trip time to server: 55 ms
Voip test statistics
-
Jitter: you -> server: 1.8 ms
Jitter: server -> you: 3.9 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 8
Estimated MOS score: 4.0
Read The Full Thread: USA calls to only one Country a Problem
• Changing the sound quality did not work either.
• When you experience any type of issue(call completion or quality) on an international
• So I should probably start a new ticket # and reference my old ticket number from
• Ask them to re-open the old ticket and escalate it to the next level of technical
• If you received a generic e-mail telling you to reboot things and check cables,
• Thanks for the info here! My original ticket explaining the situ is #22860058.
• Your lucky to have even gotten a response to the first ticket. There really isn't
• OK, thanks. I thought I made it fairly clear that all outgoing calls to Ukraine
• OK. Read it again. So you only are looking for credit which I can't assist with since
shirtgirl posted "Five year Vonage user, my test info is below. Since February 1, 2009 we are unable" on 02/16/2009 |
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