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Vonage First wyder, That is VONAGE's fault. I agree 100% . There will always



First

wyder,

That is VONAGE's fault. I agree 100% . There will always be some extenuating circumstances. We are human and mistakes are made and that is unfortunate. The majority of LNP problems, however, are as I stated in my earlier post. Even though I am not the cause I feel bad that you have to deal with this and If there is anything I can do for you please feel free to PM me.

sbmlat
Vonage does not advertise "in 20 days" but states that it will take "a MINIMUM OF 20 BUSINESS DAYS".As stated here http://www.vonage.com/features.php?feature=lnp

Also, That is an awesome idea but they kinda already do show status of a port. But I know what you mean, maybe something a little more specific, Right? But when we don't know when we will receive the number, how can we tell you??

Outlier
"The fact that CS can't seem to follow up on e-mails or get back to people, leads most reasonable people to conclude that Vonage doesn't have their act together."

I think our CS is pretty good. There of course are the few who are not too bright as in any organization. We also have a good system for e-mails and I speak for myself and many others at Vonage that we do get back to people in a timely manner. If you had a bad experience I am sorry to hear that. Alot of us in our free time come here to help out and believe me IT REALLY IS OUR FREE TIME :) I enjoy helping people and would do whatever I could for a person cause I understand what its like being on the receiving end.

Anyway, what I have said in my first post is true. One thing to remember, people that have had a bad experience will post more then people with good experiences will post.

With that said, HAVE A GOOD HOLIDAY WEEKEND EVERYONE !! :-D



Read The Full Thread:

The Truth about LNP and Vonage!


It seems most people think we are just slacking off over here. I believe people
I believe all that you are saying about them not wanting to lose our business. I
Vonage should never advertise that they can do LNP transfer in 20 days. If you are
I don't see Vonage doing anything to improve the situation. If it is really the
I can't seem to aggree with you at all on this, I started this adventure exactly
I agree with Billsal for the most part. I don't think it is the carriers fault
A friend of mine was told by cs that there was new way to port. He canceled the old
I was also told by Bellsouth that their part had been done *immediately* after
[font=Times New Roman:9bbe55a510] :twisted: My truth is I sent my letter

rcb116 posted "First wyder, That is VONAGE's fault. I agree 100% . There will always" on 07/01/2005

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