Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Robertsax Posted:
If you cook meals
for the rest from
the week, it can
save you a lot of
time. I
established
...

In The Forum:
Vonage UK
Topic:
Wholesale Memphis Grizzlies Jerseys
On Aug 18, 2017 at 20:20:06

ElalfZek Posted:
oakley big taco
sunglasses A pair
of Converse may be
the everyone shoe
hence conjures
...

In The Forum:
Vonage
Topic:
coach backpacks outlet 67119350
On Aug 17, 2017 at 04:29:27

Robertsax Posted:
This will enable
you view a website
in a 21" screen
and view this in
an iPhone in equal
...

In The Forum:
Vonage
Topic:
Wholesale Manchester United Jerseys
On Aug 15, 2017 at 13:43:28

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage First the good news, I called to follow up on the problem that we've been having



First the good news, I called to follow up on the problem that we've been having and was able to get transferred to someone in Tech Support. He told me that he would go make test calls to the three numbers we had been unable to reach. A few minutes later he came back and told me that he was able to reach two of the numbers. So it looks like the problem is solved and I would have been happy if the call ended at that point.

But now it gets weird - he tells me that the third number gave him a message that indicated that this number can never be reached by Vonage or a normal PSTN line and that he verified this be receiving the same message when dialing it from a PSTN line. I explained we'd called and gotten through to the number at least 100 times using Vonage in the past, we'd never gotten a message during the time that we've been having the problem - just ringing until a fast busy, that it was the same mobile carrier as the one of the other numbers and that we called it yesterday using a calling card.

He then had to tell me that using a calling card wasn't a valid test because while Vonage and PSTN lines reach a number the same way, calling cards bypass this entire process - so the only valid comparison when Vonage can't reach a number is to use a PSTN line and see if it can. He also said that something must have changed recently and we'll not be able to call that number in the future - we should keep the calling card for that number.

After finishing with the support call, I had my wife call the numbers to test. First, she tried to reach her mother's phone - the "unreachable number" and did indeed receive the mysterious message. Which said in English (first) and then Czech that the phone was off the network. Because they don't have voicemail accounts on their phones this is the standard message that we get when the phone is off or out of range. The other calls went through fine and her dad confirmed that her mom's phone was being recharged and was turned off. An hour later her phone was charged and she was able to speak with her Mom on the number that would never work with Vonage.

Again, I think that Vonage prices are great and when it works, it works fine. My complaint is with the customer service side. This tech took a winning situation and by his passing the blame to everyone else, inane fabrications and argumentative attitude has me shaking my head.

Just as a test, I was able to reach a Packet8 technical support rep in less than three minutes on hold. If they can port my Vonage number over, I'll take a hard look at paying 4 cents more per minute for my international calls through them. I wanna love Vonage, but they make it so difficult every time I've ever had to deal with one of their employees.



Read The Full Thread:

International Problems


Tried to make calls to Finland (2 different #'s) and both times, the phones rang
Nobody, HUH?
Been having the exact same problems with mobile numbers in the Czech Republic.
Not to be light on the subject. Vonage is a VOIP company and not a e-mail ISP type
What kind of logic is that? Vonage isn't a financial institution either, but somehow

KBrack posted "First the good news, I called to follow up on the problem that we've been having" on 03/17/2005

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 8.03
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 2.05 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum