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mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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Vonage First the good news, I called to follow up on the problem that we've been having

First the good news, I called to follow up on the problem that we've been having and was able to get transferred to someone in Tech Support. He told me that he would go make test calls to the three numbers we had been unable to reach. A few minutes later he came back and told me that he was able to reach two of the numbers. So it looks like the problem is solved and I would have been happy if the call ended at that point.

But now it gets weird - he tells me that the third number gave him a message that indicated that this number can never be reached by Vonage or a normal PSTN line and that he verified this be receiving the same message when dialing it from a PSTN line. I explained we'd called and gotten through to the number at least 100 times using Vonage in the past, we'd never gotten a message during the time that we've been having the problem - just ringing until a fast busy, that it was the same mobile carrier as the one of the other numbers and that we called it yesterday using a calling card.

He then had to tell me that using a calling card wasn't a valid test because while Vonage and PSTN lines reach a number the same way, calling cards bypass this entire process - so the only valid comparison when Vonage can't reach a number is to use a PSTN line and see if it can. He also said that something must have changed recently and we'll not be able to call that number in the future - we should keep the calling card for that number.

After finishing with the support call, I had my wife call the numbers to test. First, she tried to reach her mother's phone - the "unreachable number" and did indeed receive the mysterious message. Which said in English (first) and then Czech that the phone was off the network. Because they don't have voicemail accounts on their phones this is the standard message that we get when the phone is off or out of range. The other calls went through fine and her dad confirmed that her mom's phone was being recharged and was turned off. An hour later her phone was charged and she was able to speak with her Mom on the number that would never work with Vonage.

Again, I think that Vonage prices are great and when it works, it works fine. My complaint is with the customer service side. This tech took a winning situation and by his passing the blame to everyone else, inane fabrications and argumentative attitude has me shaking my head.

Just as a test, I was able to reach a Packet8 technical support rep in less than three minutes on hold. If they can port my Vonage number over, I'll take a hard look at paying 4 cents more per minute for my international calls through them. I wanna love Vonage, but they make it so difficult every time I've ever had to deal with one of their employees.

Read The Full Thread:

International Problems

Tried to make calls to Finland (2 different #'s) and both times, the phones rang
Nobody, HUH?
Been having the exact same problems with mobile numbers in the Czech Republic.
Not to be light on the subject. Vonage is a VOIP company and not a e-mail ISP type
What kind of logic is that? Vonage isn't a financial institution either, but somehow

KBrack posted "First the good news, I called to follow up on the problem that we've been having" on 03/17/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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