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miter Posted:
since Voicewing is
going bye bye (or
at least in the
process of
switching). So far
...

In The Forum:
Vonage
Topic:
Playing message wav files?
On Mar 03, 2015 at 01:55:00

Gogi22 Posted:
I don't believe
that becoming a
public company
would have a
negative effect on
...

In The Forum:
Vonage Stock
Topic:
Vonage IPO
On Feb 27, 2015 at 01:15:13

kdf55 Posted:
No. It is a 2 year
contract that you
are locked in to.
The first year is
discounted,
...

In The Forum:
The Cafeteria - Any Non Vonage Topic
Topic:
Ethical Business Billing
On Feb 26, 2015 at 11:25:40

breetlee Posted:
I am thinking
about having a
family member get
DirecTV. The
$29.99 plan looks
good,
...

In The Forum:
The Cafeteria - Any Non Vonage Topic
Topic:
Ethical Business Billing
On Feb 23, 2015 at 01:40:36

markayash Posted:
I am new to vonage
in this position
but having a
problem with the
clock not syncing.
...

In The Forum:
Vonage
Topic:
help with NTP
On Feb 18, 2015 at 09:22:27

yalmaz Posted:
I'll have to try
it again only next
time reducing my
bandwidth to the
minimum. Maybe
...

In The Forum:
VoIP Feature Wish List
Topic:
Cascading call-forwarding on several Vonage lines
On Feb 16, 2015 at 01:06:04

junobel152 Posted:
Vonage Voicemail
https://commun
ity.vonage.com/res
ources/be27765f5d/
summary
...

In The Forum:
Forum Suggestions - Comments
Topic:
Vonage Voicemail
On Feb 13, 2015 at 12:54:40

junobel152 Posted:
...
In The Forum:
VoIP Feature Wish List
Topic:
Block those unwanted calls to your Vonage line
On Feb 13, 2015 at 12:48:33

junobel152 Posted:
...
In The Forum:
Vonage
Topic:
Vonage announces call blocking coming soon!
On Feb 12, 2015 at 13:46:05

junobel152 Posted:
...
In The Forum:
VoIP Feature Wish List
Topic:
Any Rumors Yet on Call Blocking Feature?
On Feb 12, 2015 at 13:41:08


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Vonage First, thank you for offering independent support on the Vonage service. I have



First, thank you for offering independent support on the Vonage service. I have worked in the I.T. field for 10 years and I thought myself quite capable of getting this system up and running...I spent an hour on the phone with a Vonage Technician and he was unable to fix the issue.


1. Your location
Cape Cod, Massachusetts

2. Your ISP name and type (cable, DSL, wireless etc)
Cable via Comcast

3. Upload and download speeds
according to an online "speed test" website. my download is:
7018 Kbps or 7 Mbps (857 kB/s)

and my upload speed is:
7 Kbps or 0 Mbps (1 kB/s)
WTF?! yeah that doesn't seem right.

4. Modem make and model
Motorola Surfboard (SB) 5100

5. Type of Vonage adapter used ie RT31P2 or PAP2
Model: VDV21-VD

6. Setup of Network ie Modem->Vonage Adapter->PC
Attempted 2 different setups:

1) Modem->Vonage Adapter
2) Modem->Linksys WRT320N->Vonage Adapter

Both configurations yield the same issue.

7. Issue you are experiencing ie dropped calls, choppy audio etc
The issue I am experiencing is as follows,

-the Vonage phone adapter comes online, displays the telephone with the 1 next to it. When I pickup my telephone, I receive a dial-tone. When I dial any number, I simply get "dead-air". I have attempted to call my own cell phone, my wife's cell phone, my office number, my parents in New York and no calls go through.


-If I attempt to CALL my Vonage phone number from my cell phone, the phone will ring, the caller identification will show correctly, but when I pickup the phone there is no audio whatsoever.

-Usually at some point during troubleshooting this issue through attempting to make or receive calls, the Vonage phone adapter will go into an error 004 mode where I am instructed to power cycle the device. Power cycling the device puts it back into a good state but the service is still unusable.


8. Run this Voip Test: After the test has fully completed, in the Advanced Tab, click on "View Text" in the lower right hand corner. Copy-N-Paste that data into your post.

I do not have the adapter in the "mix" at the moment because I have not been able to get it to work. If this information is absolutely necessary I can post it later.

9. Steps I have taken to troubleshoot this issue.
#1-I have internet connectivity. I have tested the configuration WITH and WITHOUT a router.
#2-I have tested the configuration WITH 2 different handsets, one wireless/cordless and one standard telephone (cabled).
#3-I have tested said configuration using 2 different phone lines. The phones are not cabled into ANYTHING other than the Vonage adapter.


If anyone has any ideas whatsoever, I'd be interested in hearing them. I did read that Comcast *might* be blocking Voip traffic in hopes of pushing their own Voip service.

edit:

When I have the system wired as:
modem->router->Vonage Adapter
I am able to see the Vonage Adapter going outbound for NTP as well as port 10,000

While on the phone with the Vonage technican he had stated that he could see the adapter reaching the Vonage servers etc. etc.

I logged into the modem and viewed the logs and there appears to be some ugly stuff happening in there, I am going to call Comcast on this issue:





Read The Full Thread:

Error 004 - no service whatsoever.


I'm having a Comcast technician come out tomorrow (5-19-2009) between 8-11 to
Comcast technician came on site, I handed him the list of errors being produced
I had the same problem with Comcast about two years ago. Persistence won out. As
If you running a torrent client you may be overwhelming your connection to the
Yes, the issue is caused due to the bandwidth. Vonage needs 90kbps of upload and

unstable posted "First, thank you for offering independent support on the Vonage service. I have" on 05/17/2009

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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