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Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


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Vonage First, thank you for offering independent support on the Vonage service. I have



First, thank you for offering independent support on the Vonage service. I have worked in the I.T. field for 10 years and I thought myself quite capable of getting this system up and running...I spent an hour on the phone with a Vonage Technician and he was unable to fix the issue.


1. Your location
Cape Cod, Massachusetts

2. Your ISP name and type (cable, DSL, wireless etc)
Cable via Comcast

3. Upload and download speeds
according to an online "speed test" website. my download is:
7018 Kbps or 7 Mbps (857 kB/s)

and my upload speed is:
7 Kbps or 0 Mbps (1 kB/s)
WTF?! yeah that doesn't seem right.

4. Modem make and model
Motorola Surfboard (SB) 5100

5. Type of Vonage adapter used ie RT31P2 or PAP2
Model: VDV21-VD

6. Setup of Network ie Modem->Vonage Adapter->PC
Attempted 2 different setups:

1) Modem->Vonage Adapter
2) Modem->Linksys WRT320N->Vonage Adapter

Both configurations yield the same issue.

7. Issue you are experiencing ie dropped calls, choppy audio etc
The issue I am experiencing is as follows,

-the Vonage phone adapter comes online, displays the telephone with the 1 next to it. When I pickup my telephone, I receive a dial-tone. When I dial any number, I simply get "dead-air". I have attempted to call my own cell phone, my wife's cell phone, my office number, my parents in New York and no calls go through.


-If I attempt to CALL my Vonage phone number from my cell phone, the phone will ring, the caller identification will show correctly, but when I pickup the phone there is no audio whatsoever.

-Usually at some point during troubleshooting this issue through attempting to make or receive calls, the Vonage phone adapter will go into an error 004 mode where I am instructed to power cycle the device. Power cycling the device puts it back into a good state but the service is still unusable.


8. Run this Voip Test: After the test has fully completed, in the Advanced Tab, click on "View Text" in the lower right hand corner. Copy-N-Paste that data into your post.

I do not have the adapter in the "mix" at the moment because I have not been able to get it to work. If this information is absolutely necessary I can post it later.

9. Steps I have taken to troubleshoot this issue.
#1-I have internet connectivity. I have tested the configuration WITH and WITHOUT a router.
#2-I have tested the configuration WITH 2 different handsets, one wireless/cordless and one standard telephone (cabled).
#3-I have tested said configuration using 2 different phone lines. The phones are not cabled into ANYTHING other than the Vonage adapter.


If anyone has any ideas whatsoever, I'd be interested in hearing them. I did read that Comcast *might* be blocking Voip traffic in hopes of pushing their own Voip service.

edit:

When I have the system wired as:
modem->router->Vonage Adapter
I am able to see the Vonage Adapter going outbound for NTP as well as port 10,000

While on the phone with the Vonage technican he had stated that he could see the adapter reaching the Vonage servers etc. etc.

I logged into the modem and viewed the logs and there appears to be some ugly stuff happening in there, I am going to call Comcast on this issue:





Read The Full Thread:

Error 004 - no service whatsoever.


I'm having a Comcast technician come out tomorrow (5-19-2009) between 8-11 to
Comcast technician came on site, I handed him the list of errors being produced
I had the same problem with Comcast about two years ago. Persistence won out. As
If you running a torrent client you may be overwhelming your connection to the
Yes, the issue is caused due to the bandwidth. Vonage needs 90kbps of upload and

unstable posted "First, thank you for offering independent support on the Vonage service. I have" on 05/17/2009

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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