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Vonage First, thank you for offering independent support on the Vonage service. I have
First, thank you for offering independent support on the Vonage service. I have worked in the I.T. field for 10 years and I thought myself quite capable of getting this system up and running...I spent an hour on the phone with a Vonage Technician and he was unable to fix the issue.
1. Your location
Cape Cod, Massachusetts
2. Your ISP name and type (cable, DSL, wireless etc)
Cable via Comcast
3. Upload and download speeds
according to an online "speed test" website. my download is:
7018 Kbps or 7 Mbps (857 kB/s)
and my upload speed is:
7 Kbps or 0 Mbps (1 kB/s)
WTF?! yeah that doesn't seem right.
4. Modem make and model
Motorola Surfboard (SB) 5100
5. Type of Vonage adapter used ie RT31P2 or PAP2
Model: VDV21-VD
6. Setup of Network ie Modem->Vonage Adapter->PC
Attempted 2 different setups:
1) Modem->Vonage Adapter
2) Modem->Linksys WRT320N->Vonage Adapter
Both configurations yield the same issue.
7. Issue you are experiencing ie dropped calls, choppy audio etc
The issue I am experiencing is as follows,
-the Vonage phone adapter comes online, displays the telephone with the 1 next to it. When I pickup my telephone, I receive a dial-tone. When I dial any number, I simply get "dead-air". I have attempted to call my own cell phone, my wife's cell phone, my office number, my parents in New York and no calls go through.
-If I attempt to CALL my Vonage phone number from my cell phone, the phone will ring, the caller identification will show correctly, but when I pickup the phone there is no audio whatsoever.
-Usually at some point during troubleshooting this issue through attempting to make or receive calls, the Vonage phone adapter will go into an error 004 mode where I am instructed to power cycle the device. Power cycling the device puts it back into a good state but the service is still unusable.
8. Run this Voip Test: After the test has fully completed, in the Advanced Tab, click on "View Text" in the lower right hand corner. Copy-N-Paste that data into your post.
I do not have the adapter in the "mix" at the moment because I have not been able to get it to work. If this information is absolutely necessary I can post it later.
9. Steps I have taken to troubleshoot this issue.
#1-I have internet connectivity. I have tested the configuration WITH and WITHOUT a router.
#2-I have tested the configuration WITH 2 different handsets, one wireless/cordless and one standard telephone (cabled).
#3-I have tested said configuration using 2 different phone lines. The phones are not cabled into ANYTHING other than the Vonage adapter.
If anyone has any ideas whatsoever, I'd be interested in hearing them. I did read that Comcast *might* be blocking Voip traffic in hopes of pushing their own Voip service.
edit:
When I have the system wired as:
modem->router->Vonage Adapter
I am able to see the Vonage Adapter going outbound for NTP as well as port 10,000
While on the phone with the Vonage technican he had stated that he could see the adapter reaching the Vonage servers etc. etc.
I logged into the modem and viewed the logs and there appears to be some ugly stuff happening in there, I am going to call Comcast on this issue:
Read The Full Thread: Error 004 - no service whatsoever.
• I'm having a Comcast technician come out tomorrow (5-19-2009) between 8-11 to
• Comcast technician came on site, I handed him the list of errors being produced
• I had the same problem with Comcast about two years ago. Persistence won out.
As
• If you running a torrent client you may be overwhelming your connection to the
• Yes, the issue is caused due to the bandwidth. Vonage needs 90kbps of upload and
unstable posted "First, thank you for offering independent support on the Vonage service. I have" on 05/17/2009 |
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