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Vonage First off, thanks for your offer of help. In my frustration of last evening I did



First off, thanks for your offer of help. In my frustration of last evening I did not even see the sticky of "what to do when you have technical issues"..... My bad. Here is my info.

1. Long Island, NY
2. Optonline - Cable
3. Using Speedtest.net
Upload: 15MB Down: 1.98MB
4. Scientific Atlanta Model DPC2100 Webstar
5 V-Portal VDV21-VD
6. Tried both ways... Now it is:
Router->V-Portal->DIR655 Router
7. My issues vary from poor call quality with echoes and other anomalies to when the call is connected there is NO AUDIO at all. The call must be reconnected to be completed.
8. Speed test statistics
-
Download speed: 10248568 bps
Upload speed: 2062368 bps
Quality of service: 65 %
Download test type: socket
Upload test type: socket
Maximum download pause: 133 ms
Average download pause: 2 ms
Minimum round trip time to server: 67 ms
Average round trip time to server: 127 ms

Voip test statistics
-
Jitter: you -> server: 0.3 ms
Jitter: server -> you: 0.3 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 35
Estimated MOS score: 4.3

The only piece of data in this test that is suspect is the QOS. In doing some minor research it seems that this can be affected negatively by throttling. I know that my line speed is throttled because Optonline does offer a higher throughput service.

I look forward to your suggestions.

Thanks,
RA



Read The Full Thread:

Very frustrated with tech support


I have been trying to troubleshoot an issue with getting calls that connect but
Although I can understand dealing with technical support can sometimes be an
And what was the result when you connected a telephone directly to the phone port
Same results... and the tech support person (2nd level) who said she would call
Does anybody have any ideas that could help? Thanks, RA
Can you tell us a little more about your network at home and if there are other things
Very interesting observation... So far all of the occurrences have happened
Does the information I posted indicate any issue? How does one go about isolating
you wrote that your network setup is as follows: I am assuming that you

radamo posted "First off, thanks for your offer of help. In my frustration of last evening I did" on 01/24/2009

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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