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Vonage First off, thanks for letting me join your forum. This is my first post.
I am
First off, thanks for letting me join your forum. This is my first post.
I am having a very frustrating problem with staying connected to the Internet through Vonage. I just received the Vonage device last week, but have yet to stay online for more than a day.
If I may, let me give you a brief summary:
Upon receiving the device, it worked great. Internet was up and phone worked fine. Then the next morning, the phone is still OK but the Internet is down. I call for technical support and we spent about two hours on the phone. I talked with three separate techs the first day and the last one concluded the problem was with the Vonage device. So he sent me a new one.
I received that one and again, when I first started it up, things were fine. The next morning, though, nothing. Tech this time concluded I needed to download new drivers. So I connected straight through to my cable modem, bypassing the Vonage device to get online, and downloaded new drivers. Upon downloading those, the Internet started working again.
The next morning, the net was again down. Becoming frustrated, I called a tech again and this time he walked me through making some changes on the 192.168.15.1 page. The MAC number on that page didn't match the MAC number on my Vonage. So he had me change the numbers on the page to match those on Vonage, and wa-la, it worked great. That was last night.
This morning, I go to log on. And, yeah, no Internet.
I'm at my wits end. I know Vonage will work because it does for a few hours, but then stops working. I feel as if I am getting to know the tech support people by first name. When I found this forum online, I thouhgt I'd try this out as tech support, while nice guys, don't seem to be solving my problem for me.
Just as a sidenote, every time Vonage internet is down, my Vonage phone still works fine. And every time I disconnect Vonage and go online straight through my cable modem, it works fine. So I know the problem isn't with my cable modem.
Here are the answers to the questions asked in the sticky topic:
1. Your location
I live in Michigan
2. Your ISP name and type (cable, DSL, wireless etc)
Comcast, cable
3. Upload and download speeds
Using SpeakEasy speed test, it says download is 18,485 kbps and upload is 358 kbps
4. Modem make and model
RCA DCM425C
5. Type of Vonage adapter used ie RT31P2 or PAP2
I'm not sure if this is what you want, but the Vonage model number is VT2142-VD
6. Setup of Network ie Modem->Vonage Adapter->PC
Right now, I am bypassing the Vonage device. When it's used, it's Vonage into modem and into PC
7. Issue you are experiencing ie dropped calls, choppy audio etc
No Internet access
8. Run this Voip Test: After the test has fully completed, in the Advanced Tab, click on "View Text" in the lower right hand corner. Copy-N-Paste that data into your post.
I tried running this, but after 12 minutes, it was still going, so I stopped it.
Thanks for taking the time to read this. If you have ANY suggestions, please drop me a line.
Jason
Read The Full Thread: Can''t stay online for more than a day - phone works fine tho
• Problems with the VoIP test are usually cured by downloading the latest version
• The Boston site worked. I'm not sure what details you're looking for, but it says
• Yeesh. That's definitely weird. It sounds as if the Vonage techs know something,
• Thanks. I'll try the email thing. Every time I call back, I go directly to tier two.
• It could possibly be the negotiation between the Ethernet Adapter in the Computer
• I have a sneaking feeling that it might be a Comcast issue, but I doubt that it's
• So far, so good. I just did this and Vonage started working again. The real test
• Well, it seems to be working just fine. This is the FIRST time I've been able to stay
JayMich posted "First off, thanks for letting me join your forum. This is my first post.
I am" on 02/10/2007 |
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