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Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 12:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26


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Vonage First off, sounds like they done you wrong, and you need to contact them again and



First off, sounds like they done you wrong, and you need to contact them again and demand (politely but firmly) a refund of that fee. Start with the same cancellation department that charged you in the first place. Tell them the charge was not legitimate and that if it is not refunded you will be seeking restitution with your credit card provider for a fraudulent charge. If Vonage refuses, you then want to contact your credit card provider and explain the circumstances, and see if you can arrange a chargeback.

If...
- you have been a customer for over a year, and
- you signed up when the cancellation fee was for one year (it's two years now, but that has been true for only a few months), and
- (this is the key point) you did not agree to them "resetting the clock" on your account..
then you simply DO NOT OWE them that money, and if they refuse to return it you have a legitimate cause for a chargeback.

It is also a shame that they seem to be resorting to the AOL stunt of "you don't want to close the account" Jedi mind tricks - I know they want to retain customers, but obviously that isn't the right way to go about it. I've heard mixed reports on this forum about cancellation, so it sounds like their cancellation rep training may be inconsistent.

One suggestion to others - if you get a bad representative, ask for their name and badge number, ask them one last time to cancel the account. If they give you any more flack, hang up and call back to cancel again.

Be sure to send an email to Vonage's corporate communications email address and send them as much information about the call as possible, including exact times (including time zone) and the telephone number you called from. If Corporate Communications decides to take an interest, they will be able to figure out who you dealt with from the CID data in their incoming phone logs.



Read The Full Thread:

Done, too much hassle....


I've been a Vonage subscriber for almost two years, I was an early adopter and really
what were the circumstances that let you to having to change your number?
An accounting error on their end it would seem.
No way will I ever try to contact them again. The part I left out was the fact I waited
Their mailing address (according to several fairly obscure places on their web
Thanks for the reply Nate, honestly at this point, the charge has been made and

NateHoy posted "First off, sounds like they done you wrong, and you need to contact them again and" on 08/10/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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