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In The Forum:
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Topic:
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Robertdag Posted:
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In The Forum:
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Topic:
AlgollockJO
On Oct 24, 2014 at 19:21:27

lacjefeds Posted:
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mai il cucciolo
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In The Forum:
Vonage UK
Topic:
UGG Vendita
On Oct 24, 2014 at 12:54:49

Whitmarsh Posted:
I have just
installed a V
system and it all
works fine except
for the date/time
on
...

In The Forum:
Vonage UK
Topic:
Vonage messes up date/time on Panasonic DECT phone
On Oct 22, 2014 at 09:41:43

TUBSUB Posted:
Vonage router does
not recognize a HP
2270DW printer.
Current setup is:
Comcast-modem
...

In The Forum:
Vonage
Topic:
HP Printer setup issue
On Oct 05, 2014 at 15:28:26

eltonlight Posted:
Is this supported
by Iphone6? I am
just curious.
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Sep 24, 2014 at 05:06:04

Jesse641 Posted:
Hi, I have Skype
installed on PC,
but I use it
mainly to talk for
free. Otherwise
...

In The Forum:
Vonage
Topic:
Click to call iPhone App
On Sep 06, 2014 at 13:27:05

UncleDuck Posted:
The quality of
voicemail has
deteriorated to
the point that it
requires listening
...

In The Forum:
Vonage
Topic:
Voicemail Quality and Playback Issues
On Aug 19, 2014 at 17:20:01

Snack Posted:
On a wired
connection, just
connect the Vonage
to the ethernet
port of the hotel
...

In The Forum:
Vonage
Topic:
Using Vonage in a hotel
On Aug 06, 2014 at 19:22:31


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Vonage First off, ok, sorry about the rate comparison. I didn't realize it was against



First off, ok, sorry about the rate comparison. I didn't realize it was against forum rules. I was just trying to show how no one else's rates had increased - I wasn't trying to purposely advocate other services.

However, this does not change the fact that I feel this sudden more than doubling (150%) rate increase without warning or notification was completely unjustified.

Do rate increases happen? Of course. But if you consider businesses like Comcast (who provides the internet service that our Vonage runs on), who send out notifications of price increases a month before they happen, you begin to wonder why Vonage is unable to do the same. I mean, Vonage has all of our email addresses stored already - why can't they just email us to let us know before or even the day it happens???

Also, how can a 150% increase possibly be fair? Sure, going up a penny or two a minute is not so bad, but up 12 cents from .08 to 20 cents a minute overnight???? If my company suddenly decided to increase rates without notification by more than double you'd bet i'd see some immediate complaints and some really pissed off customers.

I'd love to talk to someone - but can you please provide me with a better number to call than the one from the website? I've already spent TWO HOURS on hold for support from the main number just to get someone who can't help me and speaks in broken English. I do believe I am entitled to some sort of reimbursement - AT LEAST for the first month of when the price suddenly went outrageously high without warning. (If you want to put the phone number in a private message that's fine).

Thanks



Read The Full Thread:

International Rate Increase With NO Explanation or Warning


Vonage has pissed us off, badly. For a year we called internationally to Venezuela
Read your TOS.. It states that they can change their rates at any given point without
Yes, I am aware of this, but this is a SUBSTANTIAL rate increase with no explanation
I feel your pain but that's unfortunately the way it is with international calls.
Well, I can say this: None of those charge anywhere near what Vonage does now. No
personally at the present time 'No". I went to another VOIP provider a month ago
You may be better off using computers that have USB mic's. That way it doesn't cost
Vonage has almost nothing to do with international rates, it has to do with the
I wish I could believe that, but if you take a look at the stable rates from competitors
Phone carriers have what's called a 'completion rate'. It is the guaranteed rate

mjxnjx posted "First off, ok, sorry about the rate comparison. I didn't realize it was against" on 06/13/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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