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Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage First off, do not put this on Vonage at all. You say sales told you that it can work



First off, do not put this on Vonage at all. You say sales told you that it can work in UAE. That's right it can work in the UAE if you have a broadnband connection just like it can work anywhere with a broadband connection but it is not up to the sales force, the tech staff, or Vonage as a US based company to track which ISP's it what countries may be blocking the SIP protocol. This is why Vonage sells and ships to only countries they offer service in.

The terms of service even state that using Vonage outside the United States is use at your own risk. Vonage does not even need to offer you support in the UAE.

10.4 Use of Service and Device by Customers Outside the United States.
Although we encourage you to use our service to call foreign countries from the United States and to use our service as you travel, the services are only offered and supported in the United States. Our service is designed to work generally with unencumbered high-speed internet connections. However, if the high-speed internet connection you are using is not within a Vonage service area or your ISP or broadband provider places restrictions on using Voip services, we do not claim that they will allow you to use our service. You will be solely responsible for any violations of local laws and regulations or violations of ISP and broadband provider terms of service because of your use of our service.

Now for the actual technical problem your having. Stuck at retrieving profile just means that the device detects an IP address on the WAN port. However since it never pulls the profile and reboots is an indication that the IP it is getting is not an IP that has the ability to communicate over the internet. The point of Voip or SIP being blocked in the UAE or any country for that matter is for the Voip protocol. Pulling a profile has nothing to do with Voip or SIP. It uses the TFTP and HTTP protocol which would not be blocked and therefore means you have a basic network issue.

Since you are trying to utilize your laptop as a router to feed data through a VPN with Internet Connection Sharing, there is much that can go wrong so without the specific data such as the network information on the WAN port of the Vonage device, there is little that anyone can do for you.



Read The Full Thread:

Retrieving Profile takes agaes and then reboots the V-portal


It's a more than a week now since i started paying at least 2 hours a days trying to
Guys! This is my last chance before killing my vonage! Vonage sales PROMISED

VonTechMgr posted "First off, do not put this on Vonage at all. You say sales told you that it can work" on 10/04/2009

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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