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mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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Vonage First off, I referred my brother and father to Vonage, and they have both cancelled

First off, I referred my brother and father to Vonage, and they have both cancelled it due to service issues. My brother told me a horror story when he cancelled! I have been pretty happy with my service, though. There was a couple of weeks with frequent downtimes, but other than that, I am happy. I did submit an e-mail thru their website for tech help about the downtime, but I never heard a response.

Anyway, the Linksys router that Vonage provided started to fail here and there. I am a network administrator, so computers are not a foreign object to me. I spoke to the gentleman and told him that I had narrowed the problem down to the router from troubleshooting. He told me that he would ship out a replacement. I asked about the return shipping, to make sure that I wouldn't have to pay for it. He told me that I would be responsible. I said that I didn't think that I should be responsible since the Vonage equipment was faulty. He consented and said that I would not have to pay for return shipping.

Fast forward several days....The new router gets here and I install it. I don't see a return bill, so I call Vonage and ask how I am to get their router back to them. The gentleman that I spoke to, who I "think" said his name was Felbar, said that Vonage didn't issue return bills. Honestly, his Indian accent was SO thick that I could hardly understand him. His manager had an Indian accent as well, so I am assuming that they farm out support overseas. (read: I am not defaming Indians at all. He simply had such a poor control over the English language that it made his job of support ridiculous, because I had to ask him to repeat everything 10 times.) He finally suggested that I pay to return it and call back for a credit to be issued for the return charge. I told him that I wasn't comfortable with that, since I didn't think that the credit would be honored if the original guy that I spoke with fell thru with his end.

After speaking with him for several minutes, he transferred me to his manager, Jack. His manager said the same thin and finally transferred to me a General Billing Manager. He said that he could issue a credit of up to $8.00 after I return it. I asked him to have to the original tech that promised no shipping payments to call me back. He said that he will be in on Monday and will call me back. I will see what happens.

I can't say how much this pisses me off. I specified that I wouldn't pay for shipping and the original tech, Michael, agreed. I don't want to jerked around. Why won't they just honor what the first tech told me?!?! I would have told them to keep the new equipment if I had to pay for shipping.

Read The Full Thread:

Tech lied about free return shipping

Well, I think they simply made a mistake(not defending it but I think thats what
Thanks for your response. Well, in the second call, I told the manager to credit
Sounds like a lack of communication. The tech probably meant that you would
Nope not a lack of communication...I was told the same thing. I expressed
Well this went from inconvenient to a downright horror story! I am so incredibly
that's basiclly what i did, sent back the router,(i paid to ship it) then call and
Ok... First thing boys. Stop calling india. If you want to cancel service
JoeO, did that work for you? I do not want to cancel service, just want the $100 charge
Yup! Give them a call..they speak english and they don't disconnect you.

cyfarian posted "First off, I referred my brother and father to Vonage, and they have both cancelled" on 02/25/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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