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Vonage First do not give your MAC address to anyone! There is nothing that will help



First do not give your MAC address to anyone!
There is nothing that will help them help you by giving that info... nothing! And yes the MAC addy and some other easily obtainable info could hijack your service.

Now for your problem. It sounds relatively simple to me. It is a NAT issue. You make it sound complex by adding the 10-digit dialing in to the equation. I don't think that has anything to do with it at all.

The first thing I would do is eliminate everything except the ATA for about 12-24 hours. Try to make your calls infrequent (if possible). Can you survive without interent access that long? lol

Why I am thinking NAT? Because if your ATA falls out of the NAT, when you make a call (10, 7, 11 digit) you will get a dial tone followed by dead air. Basically what happens is your router "forgets" the ATA is there. The ATA doesn't see a problem because it "thinks" it is registered to Vonage server (hence the dial tone).

If connecting without your router for several hours corrects the problem, let us know. We can then start to work on your router, or you can contact Vonage and they can configure your STUN or registration timer.



Read The Full Thread:

Outbound Calls Don''t Go Through


1. Your location About 20 miles outside of Seattle proper. 2. Your ISP name
Let me ask a few things to get some more information. 1. You mention that this
I don't know that they always go through, but they seem to. When I call our cell phones,
I wish I had much more to go on, but I don't. Your responses make sense, they
This sounds more like a Vonage related issue or the Vonage adapter itself. If you
Yeah, I don't think it's our router since we've used at least three different routers
I mean absolutely no offense to the member who PM'd me, but I'm really security-conscious... So,
Yep, my husband and I talked about it, and decided it'd be best to wait to do anything
Thanks for the explanation, Brian! :-) I can see why you had suspicions about that

brian188 posted "First do not give your MAC address to anyone! There is nothing that will help" on 05/31/2008

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