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mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

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Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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Vonage First: I know that Vonage is unable to "assign" a telephone number to an account

First: I know that Vonage is unable to "assign" a telephone number to an account except when addressing LNP.

Signing up for Vonage last night (over the phone) I was assured that the area code 717 was available. I stated that I only wanted service if I could get a prefix of 23x (23-something), since I need my telephone number to reflect living in Harrisburg, Pennsylvania. I was told I would receive a prefix of 230 (717-230-xxxx). Slightly incredulous I asked what to do in case my telephone number did not end up being 717-230-xxxx. The salesperson informed me that all I need do is call the 866 customer service telephone number and talk with billing, that they would fix my region if that was a problem. Great.

I get a 717-214-xxxx telephone number. I call customer service, select to talk to billing, etc. I explain my situation to the representative on the phone. They explain to me that "advanced billing" handles that sort of a call, would I like to be transferred? Sure.

Silence. For 10 minutes. I hang up, assuming I was improperly transferred.

I get another rep on the phone, ask if they work in advanced billing. What luck! They do! They explain that they are unable to guarantee a 717-230-xxxx telephone number, but would be happy to try to change it for me, at no charge "this time." I say sure, I just want a 717-23x-xxxx telephone number. Just my luck, it is 717-823-xxxx. Okay, now I need to speak with a manager.

Silence. I only wait 5 minutes this time.

I call back and again request someone in "advanced billing"; I get transferred, I explain my story, they inform me they cannot guarantee, they would be happy to change my number, but I will have to pay to have it changed. I am not willing to pay, since I was promised a 717-230-xxxx telephone number when signing up, of course I am not paying to correct their issue. The rep (Tameka, she works nights in the NJ call center, "the only one there is") informs me that she cannot help me then. Fine, I would like to speak with a manager. "The 2 managers are in a meeting." It is midnight on the east coast, I've never heard of being in a meeting at midnight when you are taking care of a 24/7 call center. Fine, I will call back tomorrow. I ask the rep to explicitly type what I am saying into her notes. She agrees. I finish reciting my case and concerns and ask her to read it back. "What? No, I am going to write it in later." No, that doesn't work for me, I've worked in call centers before, I know how to blow off a customer and make them do 10 times as much work next time. I give up and inform her I will call tomorrow.

Calling the next day (today) I get transferred to silence again ("advanced billing" must be a euphemism for the "send the caller to silence" queue). I call back and ask to speak with a manager, after the same "we cannot guarantee the phone number, you will have to pay" pre-written response. I just want to speak with a manager. "They are all unavailable." Fine, can I have a direct line to a manager's extension, or something like that. Sure, let me place you on hold and get that.

Silence. 5 minutes.

Somewhere in all of the calls I have made to Vonage I have come to understand the following:

The region option “Harrisburg City Zone 1” contains the prefixes 214 and 441. 214 is a Camp Hill, PA prefix. 441 is an Enola, PA prefix.

The region option “Harrisburg City Zone 2” contains the prefixes 914 and 740. 914 is a wireless telephone prefix. 740 is a York, PA prefix.

The region option “Harrisburg” is available from the website, yet no customer service representative has been able to tell me what prefixes that contains. In fact their "database isn't synced" so they "don't have that region option."

I just want a Harrisburg prefix (221 through 239). That is all.

So, now I am asking your help; what do I do to speak with someone semi-literate (preferrably smart) at Vonage who will handle my concern? Is there some master list of Vonage telephone number prefixes associated with their apparently arbitrary mapping of prefix regions (there is no such thing as Harrisburg City Zone 1, 2, and Harrisburg proper for telephone service, especially when the prefixes given are for outlying areas)?

Thank you in advance for anything you have to say. If someone at Corporate is reading this, please be informed that your customer service representatives are an awful information source and resort to some of the lowest "tricks" of the phone support trade in transferring people to silence, hanging up when they are frustrated, and illegally denying a customer access to speak with a manager.

Read The Full Thread:

Assigned Telephone Number Customer Care Issue

IMHO, the next step would be to call Customer Service and follow the prompts for
Following the breakup of AT&T ("Ma Bell") in 1984, geographic locations
Trekloger, Ignoring the atrocious customer service (which I am trying to
All of the 717-23x numbers are owned by Verizon. Vonage won't be able to give you
michael, I remember seeing the local prefixes listed in the yellow pages.
If a local yellow pages were handy, that is an excellent idea. I actually got
michael, I found this website that seems to have the information posted by

michael_ posted "First: I know that Vonage is unable to "assign" a telephone number to an account" on 01/25/2006

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