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Vonage February 8, 2005 Awaiting Letter of Authorization
February 8, 2005 Letter
February 8, 2005 Awaiting Letter of Authorization
February 8, 2005 Letter of Authorization (LOA) Received
February 8, 2005 Transfer Sent to Carrier
Today being just shy of 4 months later I'm pretty much fed up with it. I've called and e-mailed so many times I can't even remember. Every time it's the same deal. The first couple of calls I just got transferred to someone who said they didn't know when and they couldn't tell me why; eventually that got moved to a ticket being opened and someone would contact me in 48 hours, after about 3 of those and no calls I just gave up. Every e-mail I send gets replied with the same form letter saying they don't know, blah blah blah. Eventually I sent an e-mail compiling that I kept getting the same form e-mail to which they simply switched the paragraphs around and sent it back.
If it weren't for the money that I've paid out to Vonage over the past 4 months I'd just give up, cancel everything, and just get a real darn telephone line again (porting from packet 8 to Vonage) but now with so many broken promises and such poor customer support I'm determined to get either my number ported (soon) or every dime I've ever sent Vonage back.
Are there any sure fire ways of escalationg my problems? I've asked for managers, supervisors, etc and I still can't get a straight answer.
Read The Full Thread: escalation?
• I am in same boat. I did the same thing as you mentioned. I am on the verge of cancelling
• I think I finally got my LNP escalated. Now every time I call the LNP department
• I signed up on February 15, 2005, and am still awaiting my phone number transfer
• I should have posted long ago, but it turned out, for me, that my phone number transfer
• well, eventually mine got switched, I'm not for sure how long it took because they've
• Agreed, emailing those addresses cited above helped speed my phone number transfer
neilsly posted "February 8, 2005 Awaiting Letter of Authorization
February 8, 2005 Letter" on 06/04/2005 |
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