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dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
In The Forum:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have

In The Forum:
Hard Wiring - Installation
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with

In The Forum:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
Scarborough, Onta

In The Forum:
Vonage Canada
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

I am looking for a
product that will
make my phone ring
louder so I can
hear using

In The Forum:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

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Vonage February 17th, that is the day I started this journey through the wasteland that

February 17th, that is the day I started this journey through the wasteland that is Vonage. I happily signed up. paid my 57.00 for equipment, eager to get better quality Voip than I had gotten for the previous year through Lingo (Primus telecommunications). Submitted my LNP and was told that it could happen in 20 days ( something I already knew was a lie, more about that later ) but could take a month.
I pretty much ignored my Vonage account for the first month because it had only their virtual number and was useless to me until it had my number associated with it. EXACTLY a month later I got a terse e-mail saying that my port had been cancelled due to them not receiving my LNP (which I had filled out online), and oh yeah, by the way, we just billed you for another month of service that you won't be able to use.
So, March 20th, I submit my LNP again and of course am given the same time period for the number port. AGAIN a month later, and it hasn't happened, I call, get a rep that tells me the paperwork had been submitted and should come through "any day". April 30th, call back (you guessed it, still no port) and was told they were putting my account into a "48 hour escalation" and they would be back to me within that time. LIARS! I had to call them back on May 20th, (after being billed yet again by both Vonage and Lingo) and was given the EXACT SAME 48 HOUR line of BS. This time I was not as polite and pushed the CS agent a little harder asking her what exactly they were doing to get my number? She replies with "Lingo is resisting letting it go" so I asked her what they were doing to get it, did they need me to call Lingo? Her reply "no, we have found that it confuses things when the customer gets involved, let Vonage handle it" So again I asked her what they were doing to "Handle it" had they filed a complaint? (something they can do through the FCC after the 30 day period has elapsed with no response from the losing carrier) and she said no they were " just waiting on Lingo to release it " ARE YOU INSANE? I am supposed to be your customer, you are supposed to WANT me and fight for my service and rights! And your just sitting there waiting?
OK, a little background, I worked in the telecommunications industry as a customer service rep and provisioner (pushes the paperwork through to get services hooked up properly) for 5 years until this past November. It is the single most sleazy, underhanded, dirty, incestuous (bad employees float from one company to another constantly hiring their buddies) business I have ever had the displeasure to be a part of. Remeber I said I would tell you how I knew the 20 day thing was a lie? The FCC mandates the a carrier has 30 days to release a qualifying number to another telecom with a proper request. ALMOST never does a company release it in less than 30 days as that is billing time they give up. The scary thing is, at least with traditional telephone companies, you could typically get action on an issue by reporting them to the states Utilities Commission. With Voip, that doesn't exsist.
What I have experienced so far with Vonage is at best incompetence, at it's worst, it's fraud. The fraud comes in where your being billed all the time they are "supposedly" pushing through your order. I have been on hold FIVE TIMES for billing so far (have you ever noticed that no matter what time you call, it is always an "estimated 25 min wait"?) and have yet to have anyone pick up within 40 minutes! I want to be credited for the three months I have paid and not made a single call other than to my cellphone to test the system.
So, this last "25 min" wait, I used my time productively at the website filing a complaint against Vonage and Lingo both, let them figure out who is to blame. If you work for Vonage, have a clue and a conscience, can you actually help?

Read The Full Thread:

Nightmare attempting to port from Lingo, Can U Help?

badasbell posted "February 17th, that is the day I started this journey through the wasteland that" on 05/23/2006

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