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Vonage FYI - Just spoke to Vonage CS tech Emer who handles LNP's... He was very informative



FYI - Just spoke to Vonage CS tech Emer who handles LNP's... He was very informative and said that since LNP's have gone all electronic since May 1st, 2005, they no longer require copies of old phone bills to be faxed in or any other paperwork, which was what was causing most of the problems. Paper/faxed Letter of Authorization (LOA) is replaced by Electronic LOA (ELOA). He says he has seen an improvement in turn-around time for LNP's iniated after May 1, but another rep admitted that Verizon and other large telcos take the longest ("the bigger they are, the longer it takes") and they both said of course the losing telco will hold onto your account as long as they can...of course so; they're losing business.

Multiple reps also confirmed my suspicions that the more "history" there was the old # you're trying to get ported over, the higher the chance you'll have problems. That makes sense....if you've moved and had the same # in 3 different places and then are trying to port to Vonage, can you imagine how many databases and old filing cabinets all your account info is scattered across. People seem to imagine that computes have improved the stupidity and sloppiness of human beings.. Believe me, I work in IT and I can tell you, they haven't...If you've had your number since 1956, paperwork for your account is probably scattered all over Verizon's offices from Maine to Wisconnsin....anyone who's ever worked for any megacorp (esp. a telco) will tell you the same.

My LNP will be for a brand-new Verizon # that I just got, and then immediately LNP'd to Vonage. I will keep you posted to let you know how my LNP goes!!!



Read The Full Thread:

LNP update: Old phone bills, LOA''s no longer required 5/1/05


old news and wrong forum. go to the lnp forum. http://www.vonage-forum.com/forum8.html

Excalibur posted "FYI - Just spoke to Vonage CS tech Emer who handles LNP's... He was very informative" on 07/09/2005

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