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Robertsax Posted:
If you cook meals
for the rest from
the week, it can
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established
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Topic:
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On Aug 18, 2017 at 20:20:06

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On Aug 17, 2017 at 04:29:27

Robertsax Posted:
This will enable
you view a website
in a 21" screen
and view this in
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Topic:
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On Aug 15, 2017 at 13:43:28

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
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In The Forum:
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Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
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Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52


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Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




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Vonage Excuse me? You're joking, right? I talked with 4 different reps, and gave




Excuse me?

You're joking, right? I talked with 4 different reps, and gave every one of them the same story. I made 4 separate calls, hoping to get a rep willing (or with the authority) to say OK.

I asked nicely. That didn't work.

I made it clear that I was a multi-year long-term customer, who really DID want to remain a customer, but was not willing to spend $90 (device + shipping) to do so.

They didn't care.

I pointed out that I could leave Vonage, and goto a competitor who would give me an adapter for free.

They still didn't care.

So in each case I asked to be transferred to the cancellation department, and every one of them transferred me without hesitation. (which happened to be closed on the weekend)

Every single rep told me I had no option other than to buy a new adapter from Vongage, or goto a local electronics retailer, buy an adapter and activate it at the Vonage website. Either way it was at MY OWN expense.

When I finally DID speak to a "retention specialist", he was still reluctant to give me an adapter, telling me I was way past the 1 year warranty period- so I told him (again) that I could go to any other major Voip carrier, who would welcome me with open arms for the same monthly cost, and get the adapter for free.

He even offered 2 free months of service to help partially defray the cost of a new adapter (I'd still be $40 out of pocket).

It was only, and I mean ONLY, after I made it clear the only options were to (a) cancel the service, or (b) replace the adapter at no cost to me, that he finally agreed.

After speaking with 4 reps, and being placed on hold MANY times, I think I certainly earned the label of being "patient".

So pffffttttthhhh!!!!!
 



Read The Full Thread:

Is it possible to get a free/discounted router upgrade?


Hey. I've been starting to have trouble with the original Linksys router that
If your vonage supplied device is still under warranty, vonage will replace it
Call up and say you want to cancel your account. Somewhere in the discussion, drop
I agree with you 100% but unfortunately Vonage is just following suit. I would
If you want to know why anything is the way it is, follow the money trail. Most
Large corporations treat customers bad because they can........ In the long
From recent personal experience, yes. Call and request to speak to account
so thats the trick then, reach that dept and threaten to cancel your service to
No, I had no need to threaten to cancel my service. This is a tactic used only by those

rebus posted "Excuse me? You're joking, right? I talked with 4 different reps, and gave" on 07/01/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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