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In The Forum:
Hard Wiring - Installation
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Vonage Everyone, just thought I'd pass on some news I just found out about. I signed up



Everyone, just thought I'd pass on some news I just found out about. I signed up last month via the special offer coupon on this website and when I did, it said, "Congratulations!
Because you signed up under a special offer, we are pleased to inform you that you are eligible to receive your second month of Vonage service free!" (I've included a cached copy of the link from Google) - http://64.233.167.104/search?q=cache:Iun0uRBXJxkJ:https://subscribe.vonage.com/vonage-subscribe/%3Fplan%3Dbiz%26refer_id%3Dpn1a49np745vt1194one+vonage+free+%22second+month%22&hl=en&lr=lang_en

Well, I looked at my account online yesterday and low and behold I was charged $27.24 for my upcoming second month. I called tonight (was on hold for 20 minutes) and asked when was I going to get my credit for my free second month. The guy put me on hold and after about 5 minutes, came back and told me, "I don't know how to put this, but we're no longer giving a free second month of service". My reply was, "I don't think so." and he said, "I had a feeling you were going to say that" and put me back on hold for another 5 minutes or so. He came back and told that he was just informed by his supervisor that Vonage is longer giving a free second month of service. To confirm this, if you click on the sign-up coupon on this website, it now just says, "Congratulations!" - no more references to a free second month of service.
His supervisor went ahead and authorized the guy to credit my account $24.99 for my second month of "free" service. I asked about credit for the taxes and he says the free second month was only for the monthly price, not the taxes. I seem to recall reading that somewhere, but wasn't sure. Could someone verify this?

So, I don't know what's going on but I thought I'd let any and all new customers to beware of this new, dirty process that Vonage is implementing.



Read The Full Thread:

No more Free Second Month??!!??!!


Yes, you have to pay the taxes. The second month, to my understanding, is to the
Mr_Sorento: I will look into this for you and reply back (and re-open this

Mr_Sorento posted "Everyone, just thought I'd pass on some news I just found out about. I signed up" on 09/27/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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