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Vonage Eh Bob, I have similar problems. I live in San Diego and I wouldn't be surprised



Eh Bob,

I have similar problems. I live in San Diego and I wouldn't be surprised your ISP is a sub provider of road runner.

In any event, here is the post I just posted a few minutes ago in this forum.

Maybe it can help you.

Please keep in touch if you find anything.

Pete.


Vonage ticket number: 3160758
Spoke with Richard today who tried desparately to help but unfortunately I spent my entire day fighting the Time Warner Cable people to no avail.

Location: San Diego, CA
ISP name: Time Warner Cable twcsd.com via cable internet
upload speed: Varies between 50 and 250 kbps
Download speed: Usually around 2.9 Mbps
Modem: Motorola Surfboard SB4200
Router: D-Link DI-524 (hardwired through CAT-5 to ATA)
ATA: Cisco 186-I1
ATA firmware: Latest
Network setup: Motorola modem -> D-Link router -> ATA
Issues experienced: Choppy audio for 10 seconds at a time every 30 seconds to 1 minute on reception mostly.

Details from testyourvoip.com are included below:

Montreal to San Diego (where the Voip line is located)
Note the 78% packet loss!!!!!

MOS
2.0 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 19.1%
Latency 0.09 2.9%
Packet Discards 0.00 0.0%
Packet Loss 2.35 78.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 257 ms
Packet Discards 0.0%
Packet Loss 10.8%
Loss Periods
Min: 20 ms
Avg: 100 ms
Max: 260 ms
Burst Loss
Jitter
Min: 4 ms
Avg: 7 ms
Max: 280 ms
Signaling Quality
Post-Pickup Delay 960 ms
Call Setup Time 972 ms
Media Delay 991 ms

San Diego to Montreal

MOS
4.2 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 68.1%
Latency 0.05 6.3%
Packet Discards 0.21 25.5%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 257 ms
Packet Discards 0.9%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter
Min: 0 ms
Avg: 5 ms
Max: 48 ms
Signaling Quality
Post-Dial Delay 953 ms
Call Setup Time 969 ms
Media Delay 3016 ms



My results are 2.0/5.0 from montreal to san diego and
4.5/5.0 from san diego to montreal

I live in San Diego and that's exactly the problem I'm having: keeps breaking up when listening to people I talk to.
I've done testing all day and found out that most of the time, my upload speed is below the Vonage requirement of 90 kbps. Most times I'm around 70 kbps.

And that's not all...

I've done traceroutes and while most hops are usually well within 100 ms, there is a switch at AT&T NYC that's giving me the following results:

13 2941 ms * 85 ms tbr1-cl14.n54ny.ip.att.net [12.122.10.1]

If you guys want to test it to, just go to RUN and type CMD
then type:
tracert 12.144.47.129 (that's the Vonage server IP address)

Don't do it just once, keep doing it until eventually you see the big numbers appear. and then clip and paste it in here so we can all share the information together.

ms stands for milliseconds 1 thousand's of a second.
This represents the amount of time it takes a specific packet to go from server to server. If you see anything larger than say 500 ms, that's not normal.

Please report that switch to Vonage and your internet carrier.
Time Warner gives me the run around and tells me there's nothing they can do about it....

Strangely all of this started happening when after they wanted to sell me their Voip phone service and I told them I was with Vonage already, soon thereafter I was starting to have the problem.

Coincidence? Who knows... but I know I had been using Vonage for over 2 years before and it was always as clear as a bell.

If anyone has a suggestion, I would be thrilled.

Pete, StepNjump



Read The Full Thread:

Stuttering incoming conversation every minute


Every couple of minutes or so there is a stutter from the incoming call. It makes
From the sticky on the top of the forum page: Please post: 1. Your location 2.
OK - 1. Your location: Glendora, California (in the Los Angeles area) 2.

StepNjump posted "Eh Bob, I have similar problems. I live in San Diego and I wouldn't be surprised" on 10/17/2005

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