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mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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Vonage Eh Bob, I have similar problems. I live in San Diego and I wouldn't be surprised

Eh Bob,

I have similar problems. I live in San Diego and I wouldn't be surprised your ISP is a sub provider of road runner.

In any event, here is the post I just posted a few minutes ago in this forum.

Maybe it can help you.

Please keep in touch if you find anything.


Vonage ticket number: 3160758
Spoke with Richard today who tried desparately to help but unfortunately I spent my entire day fighting the Time Warner Cable people to no avail.

Location: San Diego, CA
ISP name: Time Warner Cable via cable internet
upload speed: Varies between 50 and 250 kbps
Download speed: Usually around 2.9 Mbps
Modem: Motorola Surfboard SB4200
Router: D-Link DI-524 (hardwired through CAT-5 to ATA)
ATA: Cisco 186-I1
ATA firmware: Latest
Network setup: Motorola modem -> D-Link router -> ATA
Issues experienced: Choppy audio for 10 seconds at a time every 30 seconds to 1 minute on reception mostly.

Details from are included below:

Montreal to San Diego (where the Voip line is located)
Note the 78% packet loss!!!!!

2.0 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 19.1%
Latency 0.09 2.9%
Packet Discards 0.00 0.0%
Packet Loss 2.35 78.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Latency 257 ms
Packet Discards 0.0%
Packet Loss 10.8%
Loss Periods
Min: 20 ms
Avg: 100 ms
Max: 260 ms
Burst Loss
Min: 4 ms
Avg: 7 ms
Max: 280 ms
Signaling Quality
Post-Pickup Delay 960 ms
Call Setup Time 972 ms
Media Delay 991 ms

San Diego to Montreal

4.2 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 68.1%
Latency 0.05 6.3%
Packet Discards 0.21 25.5%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Latency 257 ms
Packet Discards 0.9%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Min: 0 ms
Avg: 5 ms
Max: 48 ms
Signaling Quality
Post-Dial Delay 953 ms
Call Setup Time 969 ms
Media Delay 3016 ms

My results are 2.0/5.0 from montreal to san diego and
4.5/5.0 from san diego to montreal

I live in San Diego and that's exactly the problem I'm having: keeps breaking up when listening to people I talk to.
I've done testing all day and found out that most of the time, my upload speed is below the Vonage requirement of 90 kbps. Most times I'm around 70 kbps.

And that's not all...

I've done traceroutes and while most hops are usually well within 100 ms, there is a switch at AT&T NYC that's giving me the following results:

13 2941 ms * 85 ms []

If you guys want to test it to, just go to RUN and type CMD
then type:
tracert (that's the Vonage server IP address)

Don't do it just once, keep doing it until eventually you see the big numbers appear. and then clip and paste it in here so we can all share the information together.

ms stands for milliseconds 1 thousand's of a second.
This represents the amount of time it takes a specific packet to go from server to server. If you see anything larger than say 500 ms, that's not normal.

Please report that switch to Vonage and your internet carrier.
Time Warner gives me the run around and tells me there's nothing they can do about it....

Strangely all of this started happening when after they wanted to sell me their Voip phone service and I told them I was with Vonage already, soon thereafter I was starting to have the problem.

Coincidence? Who knows... but I know I had been using Vonage for over 2 years before and it was always as clear as a bell.

If anyone has a suggestion, I would be thrilled.

Pete, StepNjump

Read The Full Thread:

Stuttering incoming conversation every minute

Every couple of minutes or so there is a stutter from the incoming call. It makes
From the sticky on the top of the forum page: Please post: 1. Your location 2.
OK - 1. Your location: Glendora, California (in the Los Angeles area) 2.

StepNjump posted "Eh Bob, I have similar problems. I live in San Diego and I wouldn't be surprised" on 10/17/2005

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