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In The Forum:
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Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews

Vonage [EDIT] Complying with the forum request, I give you the following: 1. Cary,



[EDIT]
Complying with the forum request, I give you the following:
1. Cary, North Carolina (outside of Raleigh)
2. Earthlink via TimeWarner Cable
3. Downloand 4.83mbs, Upload 305k
4. SB5101
5. WRTP54G
6. Modem->Vonage Adapter->PC
7. Not Really Choppy Audio, read below
8. TestYourVOIP.com gives me a 4.3

BTW, I have tried all three Vonage bandwidth saver settings, hasn't fixed the problem.
[END EDIT]

I signed up for Vonage in October. I have Earthlink cable service through Time Warner Cable (effectively I have Road Runner, but I get earthlink e-mail and dial-up access).

Anyway. Ever since I set-up with Vonage, I have experienced problems. I wouldn't really consider it choppy... but in some calls, I would have a loss where I couldn't hear the caller and they couldn't hear me. It lasts about 10-20 seconds and then all is back to normal).

Well, at first I had an older Motorola Surfboard modem connecting to my Linksys WRT54G and Vonage's RTP300. I had a Panasonic 2.4gHz phone.

First I replaced the WRT54G and the RTP300 thinking it would be better to combine the devices into one and eliminate a possible point of failue. Now I have the WRTP54G.

Still had issues. Called TimeWarner, had them tech my line and it was fine. Called them back and actually forced them to re-run my modem line with a new wire and remove any splits. My cable modem line is a straight connection from the service box to my modem.

Still had issues. Replaced the modem with a brand new Motorola Surfboard SB5101.

Still had issues. Replaced the phone with a new Uniden 5.8gHz.

Still had issues. All of this time I have also been dealing with Vonage tech support. Resetting the router, changing this setting or that. Testing bandwidth, etc. Even moved from phone port 1 to port 2. Nothing.

In the last week I have had this call drop issue happen on 5 calls. One was an incoming call from my mother in Atlanta to me. One was an incoming local call when my fiance was taking a phone interview for a new job. Other three were outgoing local calls.

I am at my wits end. Tech support doesn't seem to suggest doing anything other than some weird power-cycle reboot thing... but because it doesn't always happen, there is now way to know if it has been fixed until it error again. And invariable it errors again.

I am never on the web, downloading, or doing anything when we have these errors, and otherwise have no internet errors or connectivity issues at all.

Anyone have any ideas? I can't believe Vonage just doesn't work right... but maybe it doesn't. I have ruled out the router, the modem, the internet connection, and the phone. The only thing left is Vonage.



Read The Full Thread:

After months of choppy audio, about to cancel service.


the sticky doesn't ask for your testyourvoip.com mos score, it asks for detailed
reebok, you are correct. I missed the "detailed results button" although I did
Hi, I've had the same problem since I signed up in March 2005. During the last

packfan77 posted "[EDIT] Complying with the forum request, I give you the following: 1. Cary," on 01/29/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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