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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage EDIT: Change Subject from {WARNING: Vonage charging disconnect fees violation



EDIT: Change Subject from {WARNING: Vonage charging disconnect fees violation of TOS}. See update posted below

Hey guys, I haven't posted much, but looks like I'm jumping ship. Had service since Sept 2006 and the whole bit with the "confidential" and "secret" SIP credentials finally pushed me over the top. I'm moving to Callcentric.

I did expect disconnection to be hard, but mercy! First off, they woulldn't give my my Admin password to my router. Now I have to solder down JTAG pins to reflash the FW manually.

Next bit of fun came with a final "bill". Remember now Vonage is a prepaid account. My final bill was for $20.21 worth of international calls. These "international calls" were from Houston TX to Cypress TX. Looks like Texas has finally succeeded from the union. Now it is it's own republic again. Since they haven't updated their rate chart, I'll fill you in on the rates to the Republic of Texas. $0.47 / min. It's cheaper to call Sydney than it is to call the newly established republic.

Now for the final rub! After 16 months of service, I still got dinged with the 39.99 disconnection fee. Now I read all that TOS crap whenever I sign on with a company I don't fully trust. Lets see what it says (http://www.vonage.com/features_terms_service.php):



I had assumed that the "1 year" was an Earth year, but I suppose outsourcing has driven them off-planet (can't see how that saves money). So a bit of research leads me to believe they are using Martian years as their metric (687 days).

Man I knew Vonage was going down hill, but this is nuts! Glad I got out when I did, lost router, nutty fees and all. For the rest of you guys, make sure you get fully qualified definitions of the ambiguous words in the TOS like "year" and "international". Good luck to all, and wish me the same with my new no-name TelCo.

-Dan



Read The Full Thread:

RESOLVED: TOS intact, billing system still questionable.


Talked to the CSR (1.5 hours). They claim that: 1) The receipt for a disconnection
I checked and last night the last of the refund was applied back to my bank account.

DKB posted "EDIT: Change Subject from {WARNING: Vonage charging disconnect fees violation" on 01/24/2008

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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