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Vonage EDIT: Change Subject from {WARNING: Vonage charging disconnect fees violation



EDIT: Change Subject from {WARNING: Vonage charging disconnect fees violation of TOS}. See update posted below

Hey guys, I haven't posted much, but looks like I'm jumping ship. Had service since Sept 2006 and the whole bit with the "confidential" and "secret" SIP credentials finally pushed me over the top. I'm moving to Callcentric.

I did expect disconnection to be hard, but mercy! First off, they woulldn't give my my Admin password to my router. Now I have to solder down JTAG pins to reflash the FW manually.

Next bit of fun came with a final "bill". Remember now Vonage is a prepaid account. My final bill was for $20.21 worth of international calls. These "international calls" were from Houston TX to Cypress TX. Looks like Texas has finally succeeded from the union. Now it is it's own republic again. Since they haven't updated their rate chart, I'll fill you in on the rates to the Republic of Texas. $0.47 / min. It's cheaper to call Sydney than it is to call the newly established republic.

Now for the final rub! After 16 months of service, I still got dinged with the 39.99 disconnection fee. Now I read all that TOS crap whenever I sign on with a company I don't fully trust. Lets see what it says (http://www.vonage.com/features_terms_service.php):



I had assumed that the "1 year" was an Earth year, but I suppose outsourcing has driven them off-planet (can't see how that saves money). So a bit of research leads me to believe they are using Martian years as their metric (687 days).

Man I knew Vonage was going down hill, but this is nuts! Glad I got out when I did, lost router, nutty fees and all. For the rest of you guys, make sure you get fully qualified definitions of the ambiguous words in the TOS like "year" and "international". Good luck to all, and wish me the same with my new no-name TelCo.

-Dan



Read The Full Thread:

RESOLVED: TOS intact, billing system still questionable.


Talked to the CSR (1.5 hours). They claim that: 1) The receipt for a disconnection
I checked and last night the last of the refund was applied back to my bank account.

DKB posted "EDIT: Change Subject from {WARNING: Vonage charging disconnect fees violation" on 01/24/2008

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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