Vonage Forum Menu

Vonage Forums

Vonage VoIP Forum

sssscary Posted:
Hi, I realize this
post is old, but I
was just trying to
find out how to
auto delete...
In The Forum:
VoIP Feature Wish List
Topic:
Auto-Delete Voicemail When Forwarded to Email!!
On May 24, 2012 at 08:08:15

sandyj Posted:
The last few days
I've gotten a
couple of calls
from angry people
demanding that...
In The Forum:
Vonage
Topic:
Someone is using my phone number? Hacked?
On May 18, 2012 at 20:07:46

vrtlassit7 Posted:
Can anyone help me
figure out a
solution to create
a virtual
attendant? I own
a small...
In The Forum:
VoIP Feature Wish List
Topic:
Virtual Attendant
On May 18, 2012 at 07:53:07

rodisport Posted:
I have had this
problem for more
than 4 months now
when i call some
one it doesn't...
In The Forum:
Vonage UK
Topic:
no ringing tone
On May 14, 2012 at 18:17:44

js123 Posted:
we already have
vonage device how
can i reactivate
the service and
what is the
procedure....
In The Forum:
Vonage
Topic:
how to reactivate the service
On May 12, 2012 at 14:57:39

dconnor Posted:
A photo would be
helpful....
In The Forum:
Hard Wiring - Installation
Topic:
Problem with home wireup
On May 08, 2012 at 10:47:17

rival Posted:
Thank you! This
was my exact
problem. Outgoing
calls would fail,
incoming calls...
In The Forum:
Vonage
Topic:
Dial tone ok, incoming calls ok, no outgoing calls
On May 03, 2012 at 21:11:35

stevejone Posted:
This is really a
good topic.It
gives a quite
detailed
information about
the jammer...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 03, 2012 at 11:29:58

MiveAmige Posted:
The nature of a
cell phone jammer

By
mobile jammer
(jammer, cell ph...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 02, 2012 at 18:55:02

cotswold Posted:
I spoke to tech
support last night
and was promised a
call back in 10
minutes...the...
In The Forum:
Vonage UK
Topic:
transfered calls to mobile come up as "unknown"
On May 02, 2012 at 03:35:55

Vonage VoIP Forums

Vonage In The News

Vonage Offers Free Calling to Latin American Destinations this Mother's Day Weekend

Vonage World® Now Includes Free Calling to Pakistan

Syndication

Vonage Customer Reviews

Appreciation

Vonage vs. Time Warner Cable SoCal

international connection

VDV21-VD adapter and Vonage service - a winner!

Should have signed up sooner!!!!

Vonage Reviews

Vonage Due to poor QoS the router has been replaced for the third time. The latest router

Due to poor QoS the router has been replaced for the third time. The latest router was installed Feb 1st and has been working until yesterday when there was no dial tone.

After over 3 hours with Tech Support on my cell phone, they finally identified the problem as being in their system. Someone at their end mistakenly deleted the MAC Address of the new router instead of the old one. And neither tier 1 or tier 2 tech support could correct this problem and it had to be escalated to tier III with a 24-48 hour turn around. Once the MAC Address was input correctly they emailed me to inform me everything was fixed. Unfortunately this did not fix the problem entirely.

After another 48 min with the idiots in India they finally agreed to put me through to tier 2 again. After another half hour they figured out that when the corrected the MAC error someone forgot to reassign the phone numbers to the router. Eventually this was resolved.

Then today I had to leave work for another problem. All calls placed to the Vonage phone from a wireless device and/or a bloced landline resulted in a busy signal. Calls from a landline that were not bocked went through Ok.

Called Tech Support and got the same idiots in India. Took 22 min to get them to put the call through to NJ only to be put on hold for 1hr and 28 min. Then called again from another number, sat on hold for 20 min then was disconnected.

Eventually after another 4 calls the problem was identified in their system and corrected.

Was not the ISP but in their system the entire time.

Read The Full Thread:

Lost productivity - invoicing Vonage

• What are your thoughts on this? I am a MCSA and normally charge $65/hr for my
• I'm almost sure you can't hold them liable for this, since there are many other
• You can try, but I suspect you won't get very far before they start waving the magic
• But the invoicing is not for loss of service. It is for the technical support provided
• Personally, I think more people should bill Vonage for their time spent troubleshooting
• Chances of winning on a case like this - 10%. Don't count on it. If Vonage had guaranteed
• It doesn't matter what the chances of winning the case are. It's the message it
• Let me guess. You're one of the Vonage techs... I can tell by the unjustified ego.
• Sir, I am confused. What does my career choice have to do with Vonage's shortcomings?

parkinc posted "Due to poor QoS the router has been replaced for the third time. The latest router" on 02/12/2006

Vonage Service Plans

Vonage VoIP Members

Members

New JODI

New Today 3

Yesterday 5

Total 64287

Who Is On Site

Visitors 165

Members 2

Total 167

Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price

Value: 1.70
Change:

-0.03
Up to 15 Minute Delay

Site Search

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2012 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotional Codes or Coupon Codes are required at www.vonage.com.

[ | | | | | ]

Vonage Forum Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal as a means to offset our cost.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage FREE Month sign up offer Deal Coupon.

Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.34 Seconds and 140 Pages In The Last 60 Seconds
The Vonage VoIP Forum