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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage vs. Time Warner Cable SoCal



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Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews

Vonage Due to poor QoS the router has been replaced for the third time. The latest router



Due to poor QoS the router has been replaced for the third time. The latest router was installed Feb 1st and has been working until yesterday when there was no dial tone.

After over 3 hours with Tech Support on my cell phone, they finally identified the problem as being in their system. Someone at their end mistakenly deleted the MAC Address of the new router instead of the old one. And neither tier 1 or tier 2 tech support could correct this problem and it had to be escalated to tier III with a 24-48 hour turn around. Once the MAC Address was input correctly they emailed me to inform me everything was fixed. Unfortunately this did not fix the problem entirely.

After another 48 min with the idiots in India they finally agreed to put me through to tier 2 again. After another half hour they figured out that when the corrected the MAC error someone forgot to reassign the phone numbers to the router. Eventually this was resolved.

Then today I had to leave work for another problem. All calls placed to the Vonage phone from a wireless device and/or a bloced landline resulted in a busy signal. Calls from a landline that were not bocked went through Ok.

Called Tech Support and got the same idiots in India. Took 22 min to get them to put the call through to NJ only to be put on hold for 1hr and 28 min. Then called again from another number, sat on hold for 20 min then was disconnected.

Eventually after another 4 calls the problem was identified in their system and corrected.

Was not the ISP but in their system the entire time.



Read The Full Thread:

Lost productivity - invoicing Vonage


What are your thoughts on this? I am a MCSA and normally charge $65/hr for my
I'm almost sure you can't hold them liable for this, since there are many other
You can try, but I suspect you won't get very far before they start waving the magic
But the invoicing is not for loss of service. It is for the technical support provided
Personally, I think more people should bill Vonage for their time spent troubleshooting
Chances of winning on a case like this - 10%. Don't count on it. If Vonage had guaranteed
It doesn't matter what the chances of winning the case are. It's the message it
Let me guess. You're one of the Vonage techs... I can tell by the unjustified ego.
Sir, I am confused. What does my career choice have to do with Vonage's shortcomings?

parkinc posted "Due to poor QoS the router has been replaced for the third time. The latest router" on 02/12/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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