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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage Due to poor QoS the router has been replaced for the third time. The latest router



Due to poor QoS the router has been replaced for the third time. The latest router was installed Feb 1st and has been working until yesterday when there was no dial tone.

After over 3 hours with Tech Support on my cell phone, they finally identified the problem as being in their system. Someone at their end mistakenly deleted the MAC Address of the new router instead of the old one. And neither tier 1 or tier 2 tech support could correct this problem and it had to be escalated to tier III with a 24-48 hour turn around. Once the MAC Address was input correctly they emailed me to inform me everything was fixed. Unfortunately this did not fix the problem entirely.

After another 48 min with the idiots in India they finally agreed to put me through to tier 2 again. After another half hour they figured out that when the corrected the MAC error someone forgot to reassign the phone numbers to the router. Eventually this was resolved.

Then today I had to leave work for another problem. All calls placed to the Vonage phone from a wireless device and/or a bloced landline resulted in a busy signal. Calls from a landline that were not bocked went through Ok.

Called Tech Support and got the same idiots in India. Took 22 min to get them to put the call through to NJ only to be put on hold for 1hr and 28 min. Then called again from another number, sat on hold for 20 min then was disconnected.

Eventually after another 4 calls the problem was identified in their system and corrected.

Was not the ISP but in their system the entire time.



Read The Full Thread:

Lost productivity - invoicing Vonage


What are your thoughts on this? I am a MCSA and normally charge $65/hr for my
I'm almost sure you can't hold them liable for this, since there are many other
You can try, but I suspect you won't get very far before they start waving the magic
But the invoicing is not for loss of service. It is for the technical support provided
Personally, I think more people should bill Vonage for their time spent troubleshooting
Chances of winning on a case like this - 10%. Don't count on it. If Vonage had guaranteed
It doesn't matter what the chances of winning the case are. It's the message it
Let me guess. You're one of the Vonage techs... I can tell by the unjustified ego.
Sir, I am confused. What does my career choice have to do with Vonage's shortcomings?

parkinc posted "Due to poor QoS the router has been replaced for the third time. The latest router" on 02/13/2006

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