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mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage Drew, I've just spent the better part of an hour reading this entire thread. It's



Drew, I've just spent the better part of an hour reading this entire thread. It's of particular interest to me because I used to be in customer service and know what responsive customer service is supposed to be . I once worked at a bank processing stock transfer requests where CS consisted of a phone group. We had no counter, no walk-up window, no physical way of dealing with customers in person. Except for the fact that we had return addresses on some of our correspondence, customers really had no reason to know where we were physically located. That didn't stop one customer in particular, who was not getting the service he felt he deserved, from stopping by our building one day and demanded to speak to a manager to get results . And, BOY did he. He stood there while we cut a check for thousands of dollars (for the sale of stock he owned), which normally would only be issued from our offices in Chicago (we were in NY). The point is we often jumped through hoops and sidestepped normal procedures all the time to fix a problem for a customer .

I don't know where Vonage's offices are in relation to where you live, but I swear, I would love to have heard the story of how you showed up on their doorstep and got things done quickly. In today's age of phone and email contact, I think CSRs and companies in general don't acknowledge customers as real people and as a result feel that they can put you off with some form letter they can send as an email or something they say over the phone. We've all heard plenty of stories of employees "GOING POSTAL" - I'm surprised you don't hear more often of disgruntled customers going Postal . Not that I believe in violence, but one could easily see how someone could be pushed over the edge.

Now, if you're still reading, I'll tell you my LNP story. I've lived in a new community in Florida for the past 2 years where there's only one local phone carrier , Smart City Telecom. A while after I moved in and got used to my home phone number, I started using Vonage and at that time filled the form online requesting LNP and got the result " We're sorry, telephone number portability is currently unavailable for your number ." I go back periodically to check and still get the same reply. I then called the help desk and was told that my number cannot be ported because Vonage does not have a "Rate Center" established in the area. At first the rep said that was some sort of a business agreement between Vonage and the local carrier, but later said it was a physical equipment or switch that was actually needed for the porting to take place. I felt like the rep really didn't know and did not have a form letter reply to the question " What is a rate center? ". Does anyone out there know what that is exactly? I have gotten the same reply on several occasions and finally decided to call my State Utility Authority to ask about LNP and was told that there is no reason why a carrier can prevent LNP because they are mandated by the state to do so. It was after I hung up the phone that I remembered it was not Smart City that was refusing to do the LNP, it was Vonage saying that a certain agreement/equipment was not in place to do the porting. Does anyone have any idea what this all means?

Thanks!



Read The Full Thread:

8 Month LNP Horror Story


I signed up with Vonage and sent my number transfer authorization July 10, 2004.
Please send me a message regarding this issue. I do apologize for the inconvenience.
A) Your story makes me feel better about my 3 month wait. Thanks! :-D B) Cool link.
Drewmie, Please post here and tell us if your problem was solved. Those of us
When I joined Vonage, I was told 20 business days to trnafer number. But after reading
Update: I've had multiple emails from Vonage telling me that my issue has been
before i abandoned my lnp, i did a couple email go-rounds with XO and got this phone
Yikes, what a rough road they've had you travel. Completely unacceptable, ...
mikedief, thanks for the number. Unfortunately, I called XO at 866-295-9696,
sorry about that drewmie, i was hoping that would work, at least it was worth a try.

Juanderer66 posted "Drew, I've just spent the better part of an hour reading this entire thread. It's" on 06/16/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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