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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

In The Forum:
LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

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Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review

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Salt Lake City: impressions after several months

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Vonage Don't go by what they TELL you; go by your LEGAL agreement. Search these forums

Don't go by what they TELL you; go by your LEGAL agreement. Search these forums and you will find all sorts of conversations about cancelling, but the bottom line is that the ONLY thing that MATTERS is your legal agreement, also known as the "Terms of Service", which you accepted when you signed up (and, for that matter, they accepted when they granted you service).

According to the terms of service, cancellation IN WRITING with 10 days notice is actually the ONLY way to cancel. And until you do what the terms of service specify, you technically don't have any recourse.

See section 2.1 of the terms of service (my emphasis below):

"2.1 (a) Service Term. Service is offered and paid for on a prescribed recurring basis for a term that begins on the date that Vonage activates your Service and ends on the day before the same date in the following period ("Service Term"). Subsequent terms of this Agreement automatically renew for the same Service Term unless you give us written notice of non-renewal at least ten (10) days before the end of the applicable Service Term. You are purchasing the Service for the full Service Term, meaning that if you attempt to disconnect Service prior to the end of the applicable Service Term, you will be responsible for all charges relating to the then-current Service Term, including unbilled charges, plus a disconnection fee, if applicable, all of which will immediately become due and payable. You will also be responsible for charges for the following Service Term in the event that you do not provide the requisite ten-day disconnect notice as described above. "

They key is this - the terms of service represents the legal basis for the customer's relationship with Vonage. The proper thing to do is cancel as specificed in the TOS, then you are covered for whatever dispute might follow.

Will they tell you that is not right? Sometimes
Will they try to continue to bill or charge you? They might
Will you have the strongest possible defense to whatever they might try? Yes.

Hang in there!

Read The Full Thread:

Just try canceling your service!

I have cancelled my service twice now and they refuse to cancel it. I keep getting
So you cancelled your service, IN WRITING, and you continue to get bills? Just
Vonage will not accept a cancellation request in writing, although I have e-mailed
Hmm, I called yesterday and cancelled one account, they didn't give me a hard time.
I am not considering canceling my service, but I have done similar things with
noct - sounds like you got cancelled and will probably be just fine. In fact, I've
If Vonage will not honor the cancellation, then contact your credit card company
My daughter canceled. Had no problem whatsoever.
log into your web account to tell if the account's been disconnected, you can still

rgnok posted "Don't go by what they TELL you; go by your LEGAL agreement. Search these forums" on 05/10/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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