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Vonage Does anyone know if Vonage would give me a FULL refund on a virtual number, including
Does anyone know if Vonage would give me a FULL refund on a virtual number, including the $9.99 activation fee? Here's why I'm asking:
Last night I was looking at the Vonage site and saw my tiny little hometown was now listed as having phone numbers. I figured I'd add a virtual number so that my mom, grandma, & other family could call me with a local number. I logged into my account and went through everything to add a virtual number. I asked for a number in my hometown (Salem, OH). The problem I found is that it doesn't show you the actual number you're getting (or at least the area code/exchange if not the whole number) until you're completely done with the order process.
After I completed the order and got the number, I immediately knew it wasn't a number from my hometown because they only have two exchanges there. I checked the number that I was given for my hometown, and it was actually a Canfield, OH phone number. It's local toll, not local, to call Canfield from my hometown so I immediately went in (within 5 minutes of getting the number) and cancelled it. The number was never given out to anyone or called by anyone. If I would have known it was going to be a Canfield number before I completed the order, I would have never gone through with the order.
I feel that Vonage should refund me for the monthly charges AND the activation fee, as I had no way of knowing I was not going to get a Salem number before the order was completed. Anyone have any thoughts on this? Any ideas on what my chances are of getting the activation fee refunded?
Read The Full Thread: Virtual Number - Full Refund?
• I've been a customer for about 4 years, and have never really had problems with
• They probably can reverse the charges, especially if you do it quickly from the
• Well...after 31 minutes on hold I got a full refund...including the activation
scots posted "Does anyone know if Vonage would give me a FULL refund on a virtual number, including" on 05/16/2006 |
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