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Robertrap Posted:
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In The Forum:
VoIP Feature Wish List
Topic:
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On May 27, 2015 at 19:39:09

quisp65 Posted:
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In The Forum:
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Topic:
Canceling takes too long
On May 25, 2015 at 17:21:31

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In The Forum:
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Topic:
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On May 24, 2015 at 03:29:31

gonzo Posted:
Thanks for the
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In The Forum:
Vonage
Topic:
Vonage device drops off network, cannot reconnect
On May 12, 2015 at 00:27:40

dconnor Posted:
I would suggest
that your router
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conflicts, try
updating it.
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In The Forum:
Vonage
Topic:
Vonage device drops off network, cannot reconnect
On May 11, 2015 at 23:39:14

dconnor Posted:
Tes...
In The Forum:
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Topic:
HELP NEWBIE..
On May 11, 2015 at 23:37:30

gonzo Posted:
I have a Vonage
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In The Forum:
Vonage
Topic:
Vonage device drops off network, cannot reconnect
On Apr 23, 2015 at 22:33:56

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In The Forum:
Vonage
Topic:
HELP NEWBIE..
On Apr 21, 2015 at 01:45:46

kdf55 Posted:
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In The Forum:
VoIP Feature Wish List
Topic:
Add Call Screening or Call Block Feature
On Apr 09, 2015 at 09:08:53

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In The Forum:
VoIP Feature Wish List
Topic:
Visual voicemail for only specific incoming numbers
On Apr 04, 2015 at 06:52:12


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Vonage Do you really think this is a "petty" thing, Scottsman? Look at Vonage's 2/26/2010





Do you really think this is a "petty" thing, Scottsman? Look at Vonage's 2/26/2010 Annual 10K Report. You can find it on their Annual Filings page. See Item 7, Page 28, Management's Discussion. At the bottom of the page is a table of key metrics.

On 12/31/2009, Vonage had 2,434,896 paid subscribers. If we hold their subscriber base constant for twelve months after this fee goes into effect, Vonage would generate $0.50 x 2,434,896 = $1,217,448 per month in new fee revenue, or $14,609,376 for the year.

Is $14.6 million petty in this economy? Hardly. I'd like $14 million, wouldn't you?

Still think this 411 thing is 'free'? There appear to be 14.6 million reasons to the contrary. Still think they are not being deceptive in describing this fee? Oh, never mind. We customers aren't supposed to notice things like this.

I asked Vonage customer service to break out the cost of each part of this new fee, but they would not. Syed in Customer Service replied this afternoon:



So, Vonage won't tell me how much they're actually charging for the supposedly "free" 411 service, and how much they're charging for the E911 and 911 services. If you can find out, by all means post it here. But I tried and failed.

Scottsman, please look at one of the other metrics in the table on page 28 of the 10K. Vonage lost 155,458 paid subscribers between 12/31/2008 and 12/31/2009.

Where did they go and why? Please think about that for awhile. If you still think I'm being petty, let me know.



Read The Full Thread:

Unlimited Enhanced 411? No thank you.


Just received the Vonage email about the increased Emergency 911 and Information
When I first saw your post, I figured it must be about some unreasonable rate hike.


Your already getting an amazing service at a cheap price. Are you really so petty
For most of the last century, calls to 411 for local directory assistance, and

DLevenson, thanks for the reply. Some thoughts: All this was before
Really? Voipo is a better value? please break that down for me. They offer no international

sojs posted "Do you really think this is a "petty" thing, Scottsman? Look at Vonage's 2/26/2010" on 04/19/2010

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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