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In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
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In The Forum:
Vonage Canada
Topic:
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In The Forum:
Hard Wiring - Installation
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In The Forum:
Hard Wiring - Installation
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In The Forum:
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Vonage Did you ever look at the website there, bud? Shipping & Returns How



Did you ever look at the website there, bud?

Shipping & Returns

How do I return a product to Vonage?

To return a product, please contact Customer Care to obtain a Return Authorization (RA) number. If you are returning the Phone Adapter, please have the MAC address available. The MAC address is located on the bottom of the Phone Adapter.

The RA number must be written on the packing slip and on the outside of the box. Include your contact information with your name, address, phone number, and RA number inside the package.

Send the package to:

Vonage Customer Care
2147 Route 27
Edison, NJ 08817

Clearly write your RA number on the outside of the package.

Please refer to the Terms of Service for more information on our return policy.

And that states:

3. CHARGES; PAYMENTS; TAXES; TERMINATION
3.1 Billing. When the service is activated, you must provide us with a valid email address and a credit or debit card number from a card issuer that we accept. We reserve the right to stop accepting credit or debit cards from one or more issuers. If your credit or debit card expires, you close your account, your billing address changes, or your credit or debit card is cancelled and replaced on account of loss or theft, you must advise us at once. We will bill all charges, applicable taxes and surcharges monthly in advance (except for usage-based charges, which will be billed monthly in arrears, and any other charges which we decide to bill in arrears) to your credit or debit card, including but not limited to:
activation fees;
monthly Service fees;
international usage charges;
advanced feature charges;
equipment purchases;
termination fees; and
shipping and handling charges.
The amount of such fees and charges shall be published on our website and may change from time to time. Notification of monthly invoices will be sent to you via your email address on file with us. We reserve the right to bill at more frequent intervals if the amount you owe to us at any time exceeds $50. Any usage charges will be billed in increments that are rounded up to the nearest minute except as otherwise set forth in the rate schedules found on our website.

Again, I have returned almost 5 adapters to them and have always received reminder emails.

It's not a modem, it is a phone adapter.

You don't threw things out, you throw them out.

It has always stated in the TOS that the customer is responsible for return shipping.

You want to resolve this whole thing, not this howl thing.

And a chargeback for fees etc you agreed to will not go well with your bank.

So there will be no biting of you from me going on today.



Read The Full Thread:

Returning faulty equipment - who pays?


I just got off the phone with them again and asked for: a) a return label and b)
My Vonage device was faulty. I could either use the internet, OR use the phone,
Marineboy, I hear ya loud and clear! I believe it is absolutely wrong that
Vonage Returns 2147 Route 27 Edison, NJ 08817 Write the RA (return authorization
You can get them to send you a UPS Return label if you ask. They will send you an email
Yes, this is what they did for me when they replaced my RT31P2 with the RPT300 (althought
I would crap in the box even thought it may make the shipping charge go up. [ADMIN
HAH! Mate, I'd love to but with what I ate over Thanksgiving (and since), it would
I would push them on it again...but that is just me. Or just send it cheap Priority
I can be pretty persuasive, and he wouldn't budge. Said that noone had the authority

Trowski posted "Did you ever look at the website there, bud? Shipping & Returns How" on 11/29/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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