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Vonage Dear Valued Guests of the UAE,
Permit me to introduce myself. My name is Sheikh
Dear Valued Guests of the UAE,
Permit me to introduce myself. My name is Sheikh Half-Assed Turkey Bin Cash Greed, I am a member of the ruling counsel of Emirates Telephone Regulatory Council, and a third cousin (twice removed) to his excellency Sheikh Zayed bin Sultan Al Nahyan - blessed be his memory! I have read your petition and have referred to the matter to Aziz Patel in our office of ex-pat consumer complaints for consideration. He will consult with various members of the Emirates Telecommunication Community and will report back to the ruling counsel (in shala).
In interim, however, I believe it is important to briefly address your concerns. The UAE has strived to bring a state of the art phone system to all of the Emirates. Etisilat utilizes state of the art equipment and contracts for Grade A international lines. While I have no training or practical experience in telecommunications, as a dividend receiving shareholder in the company, I understand that it strives to provide the best quality service to its clients.
Let me share one example that was recently spoken of at a Council meeting. Call Centers providing technical assistance for customers of US Voip providers, utilize a ratio of roughly 800 to 1. They employ one technical support representative for every 800 customers they have. Often this work is outsourced to call centers in India where the worker’s are mistreated at only earn on average $5,000 per year.
At Etisilat, as in the rest of the Emirates, we are deeply offended at the notion of mistreating hardworkers from the Indian subcontinent! Recognizing the potential for mistreatment, we have employed only Emiratees in the call center. At Etisilat, we employ one Emiratee for every 10 customers. That’s right for every ex pat with a Wasel subscription, we place one Emiratee on the Etisilat payroll to field their calls. Providing such high quality staff means that we are not providing a bargain basement service and have made a strategic decision not to compete at this level.
We also believe that prohibiting Voip is our national security interest because otherwise the callers could call um, um, um – call Israel. While it is true that the UAE has pledged to permit trade (and open phone lines) with Israel at the most recent WTO agreements, we are still studying the implementation and our concerned in the interim that unauthorized calls could – uh, uh – jeopardize our national security.
Some have said that the Mossad could circumvent this security measure by simply using a US or UK number via Voip at their headquarters, or simply purchase a Palestinian prepaid cell phone (which my personal driver has said works fine in Jerusalem), we do not believe that the Mossad is that sophisticated.
Prohibiting telecommunication over Voip is also required because we cannot intercept the same. While it is true that the United States, United Kingdom, Israel, and Russia permit Voip and have demonstrated the ability, it is unreasonable to assume that these communications can be reliably intercepted.
While we appreciate the need to communicate with your family, it is important to understand that Etisilat is working to reduce the price of international calls. With Etisilat’s new improved forthcoming (in shala) rate structure, you will be able to call the US or UK for roughly 1.5 dhms per minute.
Thank you for your understanding
Sheikh Greed
Read The Full Thread: Vonage not active in Dubai, U.A.E. Probable ISP block.
• Hi,
VonageTPA has mentioned that VPN may be our hope to use the vonage adapter.
• Hi pilots,
Can you please tell me about the inphonex VOIP service? And also
• Hi guys
Interesting articles posted, Moh. Thanks.
Seems like the TRA are
• I purchased the softphone yesterday, however the damn thing doesnt work. im not
• So does that mean ports for vonage are opened also? Still not getting anything
• Hi, I live in dubai, United Arab Emirates, where the ISP Etisalat is playing monopoly.
• I am having the same issue with my Vonage Device in Dubai. Any help would be much
• hey bro, I feel your pain!!! My fiance lives in Dubai and the service was cut off
• You can encrypt your internet connection by using a VPN. Services like PublicVPN
• This is being discussed in at a bunch of other posts. Please search before posting.
shkhgreed posted "Dear Valued Guests of the UAE,
Permit me to introduce myself. My name is Sheikh" on 08/23/2006 |
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