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Vonage Dealing with vonage tech is so funny i actually enjoy it. I thought vonage would
Dealing with Vonage tech is so funny i actually enjoy it. I thought Vonage would be a great deal (in theory it is) cutting my phone bill in half was a great concept.I received my motorola and installed it just as it said,but the green light just kept blinking twice. I called tech and and after 4 1/2 hours of them having me do the same things over and over i was on hold again and had a meeting to go to so i hung up,the next day I told them about my call the day before and i wanted to speak to someone that knows something other than whats on paper in front of them.after another 2 hours a tier 3 tech came to the conclusion that my box was faulty and they would send me another one.got the new box and the same thing happened,called tech support and we went through the same steps again,guess what ,same results.....determined to fix it with something else besides unplug my device and power cycling it over and over, i read everything on the net i could and got it.my box came with the settings that had the dhcp unchecked therefore it couldn't receive the configuration from my modem.I had to change my ip address to match the box and change the settings..now it worked,still had the other box so i tried it on that one,,it worked. I know this has had to happen to other people,why don't tech know how to handle this.....then I wanted to open a port on the box to increase my download speed,called tech,after explaining why i wanted to do this and what apps I was opening it for over and over i finally started telling them because I paid for the box it's mine and i want the d@#$% thing open,eventually i got someone to help me,even though you could tell he didn't want me to do this.after an hour it still didn't work,done some more research and found it was rather easy to do,all i had to do was log onto the motorola page and type in what port i wanted open,,,very simple,why didn't they know this. after evaluating Vonage I have decided that I would rather pay extra and have my other phone service back , as much as i dislike them i'm looking forward to dealing with them again....
Read The Full Thread: tech support needs a tech support
• It's odd that the CS techs didn't have you do a full reset on the adapter. That's
• hai distorted,
i could understand the convenience that u had faced, but i
• Are you a Vonage tech?
I'm sorry people, horrible and badly timed joke on my
• the tech tried to have me do a reset but when i typed in the ip address 192.168.102.1/admin.html
• hai distorted,
i could understand the convenience that u had faced, but i
• Are you a Vonage tech?
I'm sorry people, horrible and badly timed joke on my
distorted posted "Dealing with vonage tech is so funny i actually enjoy it. I thought vonage would" on 05/25/2006 |
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